Customer Service Associate Jobs In Dubai 2023 | Emerson

What do I need to be considered for this role?

• 1-2 years experience in Customer Service
• Any bachelor’s degree

Your role responsibilities will include, but not be limited to, the following:

• Responsible for interfacing with customers – both internal and external.
• Ensures timely update is given to customers on the status/progress of orders adhering to the Global Communication Standard.
• Perform regular monitoring and follow up on all orders especially those of principal partners, for shutdown and critical requirements.
• Interface and communicate with various world areas factories’ Customer Service team (11 Factories for Fisher). Proper monitoring of all buy-out orders with the respective factory team in other world area and update customers on the delivery status.
• Follow up on all orders from order entry until shipping and expedite it with respective team if there is any delay or hold points in the order flow.
• Timely monitoring with planners on BOM procurement and expedites orders that are falling behind schedules.
• Close monitoring of all orders with critical nature (Shutdown/ Liquidated Damages/Pre-committed orders/Other Urgent requirements) and regular updates to customers on the order progress.
• Generates weekly order status update reports for Local Business Partners.
• Maintains periodic files for orders with Inspection and Production schedule for easy reference and timely submission of production schedule to customer.
• Access & work on JDI, ORACLE FUSION, Flex systems to obtain and update details of orders and shipment schedules.
• Obtain Docs in Code-A for Third Party Inspections from Local Business Partners or Customers. Coordinate for smooth handling of Third-Party Inspections.
• Ensure adherence to local and international Emerson Trade Compliance procedures in connection with all transactions and business practices.
• Manages and follow up daily emails and telephone traffic related to customer service, ensuring unparalleled service is imparted at all times.
• Assist the Shipping team at the Plant to follow up with customers/Local Business Partners for all Finished Goods orders to achieve POR (Presidential Order Report).
• Preparation of Data Dossiers for BP Angola orders and submission for shipment approvals.
• Follow up on orders with Export license with order admin to avoid last minute delays in shipping.