ICT Support Engineer Jobs in Dubai | Al Futtaim Careers

Description:

Take the lead on ICT Services practice, support the sales team to implement comprehensive solutions, and provide support in post-sales activities related to Data networks, Wi-Fi, Core Infrastructure (Servers & Storage) & Applications

Job Responsibilities:

• Provide solution functional expertise to ensure proper implementation of a proposed design,
• Prepare High-Level & low-level design documents.
• Install, configure and Troubleshoot the Data networks, Wi-Fi Networks, and Core Infrastructure services.
• Generation Wi-Fi active Heatmaps for final handover
• Follow the internal field service mechanism.
• Weekly report on all active projects
• Weekly information on all open & closed service tickets
• Follow the proper escalation matrix

Job Requirements:

• Installation & configuration of Servers & Storage hardware (HPE, Dell).
• Wired & Wireless and Cloud-based Networks solutions: Cisco, Aruba, Dell, Alcatel, Ruckus.
• Microsoft-based Infrastructure Solutions, VMWare.
• Knowledge of the technical aspects of storage, server, backup, and virtualization hardware, software, and architecture.
• Good knowledge of Voice & IP Telephony, Wireless, VMware, SD-WAN, Antivirus & Network Management Software