Rotana Hotels

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Job Responsibilities

Process and confirm guest room reservations made by clients on the phone, letter or fax
Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations
Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
Show complete product knowledge, understand rate structure and apply rate management
Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor

Job Requirements

You should have a diploma / degree within the hospitality field and previous experience in hotel reservations.
You must be a computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.
The ideal candidate will be customer focused and with an extremely proactive personality and a courteous, dynamic and approachable character.
You will work effectively with professionalism and establish effective relationships with internal and external customers.

To apply for this job please visit www.rotanacareers.com.