Organization: Raqami Islamic Digital Bank

We’re Hiring: Officer – Social Media (Call Center)
Join our team to manage customer interactions across social media and help deliver a seamless digital experience.

Key Responsibilities:

• Respond to customer queries and complaints on social platforms
• Ensure timely resolution within SLAs
• Escalate complex issues to relevant teams
• Monitor brand mentions and customer feedback
• Maintain records in CRM systems

Requirements:

• Bachelor’s degree (Business, Marketing, Communications or related)
• Basic experience/understanding of social media or customer service (banking preferred)
• Strong communication and problem-solving skills
• Familiarity with social media tools and CRM systems

If you are passionate about digital transformation in banking, then apply now at careers@raqamidigital.com

We are hiring Senior Officer – Tech ADC & Non-Core Systems.

Location: Karachi | IT Department

Key Responsibilities:

• Assist in implementing payment systems (RTGS, SWIFT, ISO 8583, ISO 20022)
• Connect and roll out systems to work with SBP, 1Link and service providers
• Check technical and functional documents (SOW, RFP, FSD, TSD)
• Become the point of communication between the business and technology team
• Complete projects on time, within the rules and with good quality

Requirements:

• Degree in Computer Science, IT or related field
• 2-4 years of experience in banking technology or payment systems
• Good knowledge of system integration, SDLC and rules
• Good communication and working skills with Logon

If you are passionate about digital transformation in banking, then apply now at careers@raqamidigital.com