Organization: Sybrid Pvt Ltd

We are hiring a Team Lead for our Karachi office!

Location: Karachi
Qualification: Intermediate
Experience: Minimum 2 years in the BPO Industry.
Skills Required: Excellent communication, interpersonal skills, decision-making, and a strong understanding of customer service KPIs

Job Specifications:

• Lead and manage contact center teams to achieve KPIs
• Oversee campaign promotions and ensure timely execution
• Maintain effective client communication
• Monitor and report on operations and ensure complaint follow-ups

Apply now at careers@sybrid.com
Don’t forget to mention “Team Lead Customer Service – Karachi” in the subject line

We’re hiring an Assistant Manager Operations for our Lahore office!
Are you an experienced BPO professional ready to take the lead? Join our team and drive operational excellence while ensuring top-notch customer experiences.

Location: Lahore
Qualification: Graduate degree preferred
Experience: 4–5 years in the BPO industry
Skills Required: Leadership, time management, client coordination, KPI management, and call center operations expertise

Job Specifications:

• Lead and manage call center operations
• Guide Team Leaders in achieving KPIs
• Ensure quality assurance and client satisfaction
• Oversee performance reviews and operational reporting

Apply now at careers@sybrid.com
Don’t forget to mention “Assistant Manager Operations – Lahore” in the subject line