Client Relations Executive Jobs In Dubai 2023 | Al Rostamani Group

Al Rostamani Group

Client Relations Executive Jobs In Dubai 2023 | Al Rostamani Group

Job Responsibilities

  • Work with the New/Existing customers to establish a common set of goals and objectives linked to the account plan with a focus on value creation, mutual ownership and execution
  • Manage the onboarding of new customers
  • Review the customer expectations and map and create the operational processes and SLA’s
  • Obtain and maintain records of all customer agreements, once signed by client and internal parties for legal and audit purposes (SLA’s, Credit facilities, Financial and operational agreements, Specific policies)
  • Create the customer accounts on the system for Finance and the Sales team to have access to their details for future bookings
  • Brief the teams on the new customers and the expectations before go-live
  • Maintaining the customer relationships
  • Regular customer meeting to review the customer experience and obtaining feedbacks
  • Reviewing and managing Customer complaints and requirements
  • Maintain Customer profiles of Top management, Key travellers from each corporate

Job Requirements

  • At least 3-5 years’ experience in a similar role
  • Excellent customer relationship building skills internal and external
  • Target driven
  • Knowledge of travel industry, travel products, market trends and competitors’ activities
  • Self-starter and proactive
  • Excellent presentation skills
  • Excellent negotiation skills
  • Good analytical skills
  • Knowledge & Skills
  • Special Knowledge
  • Complexity of task
  • Discretion/Latitude
  • Impart of results
  • Planning Horizon

To apply for this job please visit www.careerjet.ae.

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