Account Manager Jobs | WorldStrides Jobs United States

WorldStrides is the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C., and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world – and themselves – in new ways.

The Account Management team is a collaborative and development focused team that cares about, supports, and learns from each other. The Account Manager position for WorldStrides is responsible for preparing Program leaders for departure, maintaining the relationship established current clients and cultivating the relationship with new clients inherited. The Account Manager will be expected to uphold a high level of service to increase client retention and support the growth of future sales.

• Provides excellent customer service and develops strong relationships with Program Leaders during their pre-departure travel timeline.
• Responds to inquiries or requests promptly via phone or email; problem solves quickly and creatively on behalf of Program Leaders.
• Partners closely with Sales to ensure we retain business and improve customer retention with existing accounts; post-departure the client is passed back to sales for reselling.
• Maintains regular contact by phone, email, video, and text with Program Leaders, engaging with them to prepare for travel.
• Completes Pre-departure tasks promptly and communicates tour updates as needed.
• Works closely with Product Management to assist in supporting all tour logistics.
• Maintains consistent and effective communication between Product Management and Program Leaders at all times to ensure that all travel details are completed.
• Works effectively and in tandem with Program Associates and Financial Service Representatives and any other internal customer within WorldStrides.
• Educates self on all relevant tours and all brands supported. Comprehends the student travel industry with interest to learn more about our competition as it compares to each supported brand.
• Supports all policies and procedures and overall business strategies of WorldStrides.
• Assumes additional responsibilities as requested.

• Fun & driven environment.
• Excellent medical, dental, and vision coverage, life, accidental death and dismemberment, accident, critical illness, and disability insurance, FSA healthcare, FSA dependent care, HAS with employer contribution, and generous 401k match.
• 10 paid floating corporate holidays, 1 paid volunteer day & 25 PTO days to start – accrue up to 28 over 3 years, 4 mental health days, and 5 bereavement days.
• Tuition reimbursement up to five thousand, two hundred fifty dollars annually or one thousand dollars towards professional certification annually.
• Opportunities for paid and discounted travel.
• Flexible work schedule providing on-site, remote, and virtual office opportunities.
• Encouraged participation in our Employee Resource Groups and Diversity, Equity, & Inclusion council.
• Fitness Center and café onsite at select locations.
• Employee Assistance Program (EAP)
• Paid Parental, Caregiver, and Disability leave.
• Team Member Discount Program
  

• Positive, solution-oriented attitude.
• Excellent time management and organizational skills.
• Ability to work in a fast-paced, deadline-oriented, data-driven environment.
• Strong interpersonal skills – excellent verbal and written communication skills, with a professional telephone and video call demeanor.
• Keen attention to detail – must be able to visually proof documents.
• Proficient in computer skills and ability to learn new technologies with appropriate support and training.
• Ability to balance customer service expectations with business considerations.
• Experience in customer relationship management and customer service environment (including restaurants) a plus.
• College degree preferred or 2-3 years of customer service experience.
• Willingness to expend time commitment as necessary.
• A love for traveling and belief in the value of travel in helping students understand the world.
• Adaptable to frequently changing systems and workloads and can thrive in a fast-paced environment.