Account Manager Jobs | Hapana Jobs United States
Hapana
Account Manager Jobs | Hapana Jobs United States
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About The Job
About Hapana
Hapana is a rapidly growing software solution within the fitness industry, revolutionizing the operations of multisite boutique businesses like F45, Gold’s Gym, BFT, STRONG Pilates, Vive Active, KX Pilates, and more. Our dedication to enhancing member experiences, coupled with unparalleled support, has earned us a reputation that spans over 17 countries.
We’re committed to fostering growth for our teams and clients through innovation and teamwork. Our business prides itself on its fast growth and dynamic industry, so we require humans with a vision to work with our small but mighty team. As a global company, we rely on open communication and people speaking up. Bring ideas, passion, and creativity to the role, and you’ll fit right in.
Job Summary
At Hapana, client relationships are our top priority. As a dedicated and personable account manager, you will maintain client accounts and serve as the primary point of contact. Your passion for helping others and commitment to providing exceptional customer service will be key to your success in this role.
Key Responsibilities
- Serve as the trusted point of contact for our portfolio of clients, from the start of the customer journey through to onboarding, product implementation, business reviews, and renewals
- Build and maintain strong relationships with assigned customers to foster long-term partnerships, while also gaining an understanding of their business needs and challenges.
- Oversee a variety of projects, including new feature rollouts, site expansions, and day-to-day operations
- Manage and grow our existing portfolio of accounts, cross-selling and up-selling our Fitness Business
- Management solutions
- Represent Hapana at brand conferences and other events (occasional travel required)
- Identify and mitigate risk factors that could affect customer renewals
- Expectation to participate in early morning meetings multiple times a week for team collaboration, leadership updates, ongoing education as well as occasional late meetings to align with other global time zones.
- Manage crisis situations by triaging issues, strategizing either independently or with teams to develop action plans, executing solutions, and keeping the customer informed throughout the process, all while maintaining composure under demanding situations.
- Prepare and present monthly business reviews to management and key stakeholders
- Periodically survey customer satisfaction and report findings to leadership.
- Manage and maintain tickets through the ticketing system to ensure timely resolution of client issues
- Utilize available reports to analyze trends and identify opportunities for improvement, while also helping clients understand these reports to facilitate their own decision-making.
Qualifications & Requirements
- Proven experience in the health and fitness industry with a familiarity with the boutique space is preferred
- A preference for those with additional experience with SaaS products, account management experience and/or payment processing
- Must have a reliable internet connection and a suitable home environment for remote work.
- Must be proficient in English; additional language skills are a plus
- Intermediate proficiency in standard technology tools like G-Suite, MS Office, and Zoom, especially MS Excel
- Ability to quickly adapt to new technology
- Strong project management and relationship-building skills
- Demonstrated ability to multitask and manage multiple projects simultaneously
- High attention to detail and strong organizational skills
- Basic understanding of data analysis and ability to interpret key business metrics
- Ability to work autonomously when required
- Proactive approach in identifying process improvements and efficiencies
- Excellent written and verbal communication
- Committed to being a strong advocate for clients and dedicated to delivering an exceptional customer experience.
To apply for this job please visit reapk.xyz.
Perks & Benefits:
When considering job perks and benefits, there are several common categories that many companies offer to attract and retain employees. Here’s a comprehensive list:
Health and Wellness
- Health Insurance: Medical, dental, and vision coverage.
- Mental Health Support: Access to counseling services, mental health days.
- Fitness Programs: Gym memberships, onsite fitness centers, or wellness programs.
- Health Screenings: Regular health check-ups and screenings.
- Ergonomic Support: Ergonomic workstations and equipment.
Financial Benefits
- Retirement Plans: 401(k) plans, pensions, or other retirement savings options with company matching.
- Bonuses: Performance-based bonuses, signing bonuses.
- Stock Options/Equity: Company shares or stock options.
- Tuition Reimbursement: Financial support for further education or certifications.
- Financial Planning Services: Access to financial advisors.
Work-Life Balance
- Paid Time Off (PTO): Vacation days, personal days, and holidays.
- Parental Leave: Maternity, paternity, and adoption leave.
- Flexible Working Hours: Flex time or flexible work schedules.
- Remote Work Options: Opportunities to work from home or remotely.
- Sabbatical: Extended leave for personal growth or study.
Career Development
- Training and Development: Workshops, courses, and training programs.
- Mentorship Programs: Pairing with more experienced colleagues for guidance.
- Career Pathing: Clear advancement opportunities and career path planning.
- Professional Memberships: Subscriptions to industry journals or memberships in professional organizations.
- Conference Attendance: Opportunities to attend industry conferences and events.
Office Perks
- Free Meals and Snacks: Complimentary breakfast, lunch, or snacks.
- Recreational Activities: Game rooms, nap rooms, or social spaces.
- Office Events: Team-building activities, parties, and outings.
- Onsite Services: Dry cleaning, car washes, or massage therapy.
- Pet-Friendly Office: Allowing pets in the workplace.
Additional Benefits
- Employee Discounts: Discounts on company products or services.
- Commuter Benefits: Subsidized transportation or parking.
- Volunteer Time Off: Paid time off for volunteering and community service.
- Diversity and Inclusion Programs: Initiatives to support a diverse and inclusive workplace.
- Relocation Assistance: Financial and logistical support for relocating employees.
Unique Perks
- Childcare Support: Onsite childcare or childcare subsidies.
- Loan Repayment Assistance: Help with student loan repayment.
- Tech Allowances: Stipends for home office equipment or personal tech.
- Travel Opportunities: Opportunities to travel for work or leisure.
- Wellness Retreats: Organized retreats focused on employee wellness.
These perks and benefits can significantly enhance job satisfaction and employee retention, contributing to a positive work environment and a motivated workforce.
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