Al Futtaim
Aftersales Brand Lead Jobs in Dubai | Al Futtaim Careers
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Hiring Organization | Al Futtaim |
Job Location | Dubai, United Arab Emirates |
Date Posted | Jun/09/2022 |
Base Salary | AED |
Employment Type | Full Time |
Valid Until | N/A |
Aftersales Brand Lead Jobs in Dubai | Al Futtaim Careers
List Of Vacant Positions (Newly Updated)
JOB TITLE | LOCATION | |
---|---|---|
Aftersales Brand Lead | Dubai, United Arab Emirates |
Job Responsibilities:
- Relationship management – To nurture a strong relationship with the principal that ensures the potential of the brand in the region is maximised through creating win-win collaborative action plans and enabling agility and adaptability to navigate change.
- Annual and Mid-term Plan – Develop, align, and monitor execution of strategy and action plans agreed with Principals. Financial, operational and Customer KPI target alignment and achievement.
- Principal audit visits
- Responsible for planning and execution of Principal audit activities in both Service and Parts area. Follow up activity with branches on action plan progress to improve the gaps.
Job Requirements:
- This position requires business maturity and excellent judgment. Successful candidates generally have 8-12 years in Automotive Aftersales department with 2-3 years in an Aftersales Manager position.
- Experience in optimization of Automotive Services.
- Experience in Omnichannel Customer Experience Mapping with creation of an effective CRM environment that engages the customer along their journey and tools/systems to measure the effectiveness of touchpoints.
- Experience in using methodologies for developing innovation including but not limited to Six Sigma, Agile & Design Thinking