Agent, contact centers Job in Montreal, QC | Air Transat

Agent, contact centers Job in Montreal, QC | Air Transat

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Agent, contact centers Job in Montreal, QC | Air Transat

List Of Vacant Positions (Newly Updated)

Job Responsibilities:

• Respond to incoming calls from external customers (B2C) and travel agents (B2B) by demonstrating listening, empathy, and a sincere desire to provide unparalleled service;
• Promote the products of the Transat brand (fare classes, seat selection, luggage, special services, insurance, financing requirements, etc.);
• Assist customers at the airport and at destination;
• Process requests for flight reservations and modifications to existing files;
• Inform and advise customers to finalize sales of packages, flights, à la carte hotels and cars (following the addition of product skills);
• Act as user expert for customers browsing our websites;
• Follow up with clients on ongoing files.

Job Requirements:

• Experience in customer service or tourism (an asset);
• Experience in a call center environment (an asset);
• Experience in night work (an asset);
• Bilingual (French and English), written and spoken, knowledge of a third language an asset;
• Excellent skills to use and navigate through various computer applications;
• Great ability to adapt to different and constantly evolving computer software;
• Knowledge of reservation systems such as RADIXX, SIREV, TTS, GDS and Data Lex (an asset);
• Strong customer service skills;
• Strong organizational skills, thoroughness, and autonomy;
• OPC / TICO certification (an asset);
• Mandatory Covid-19 Vaccination Required.