AL Meezan Investment Management Ltd Jobs Assistant Vice President Customer Services :

Organization: AL Meezan Investment Management Ltd

WE ARE HIRING ASSISTANT VICE PRESIDENT – CUSTOMER SERVICES

Join Our Dynamic Team at Al Meezan Investment Management Limited – Pakistan’s Largest Asset Management Company

Karachi, Head-Office

The AVP – Customer Services will be responsible for overseeing the Customer Services (CS) function and ensuring a superior, consistent client experience. The role includes effective utilization of Call Center operations, resolving client queries, and driving service excellence aligned with customers’ financial goals.

Key Responsibilities:

• Lead digitalization and process automation for to enhance customer value.
• Resolve customer complaints and queries efficiently and professionally
• Conduct root cause analysis of complaints and take corrective measures
• Monitor and maintain Customer Services and Call Centre Performance matrix
• Coordinate with branches and other departments for queries and routine activities
• Strengthen customers experience by improving customer service procedures

Eligibility Criteria:

• Qualification: Bachelor’s degree / preferably MBA from an HEC-recognized university
• Experience: Up to 8 years of relevant experience preferably Financial / Mutual Funds Industry
• Certification: IFMP Certified (if not MBA), Islamic Finance

Send your resume to hr@almeezangroup.com with the position “AVP – Customer Services” mentioned in the email subject line.