Associate.Customer Care.Al Rafa Poly Clinic, Teecom (Br) Jobs In Dubai UAE | Aster DM Healthcare

Associate.Customer Care.Al Rafa Poly Clinic, Teecom (Br) Jobs In Dubai UAE | Aster DM Healthcare

Aster DM Healthcare Limited is one of the largest private healthcare service providers operating in multiple GCC states and is an emerging healthcare player in India. With an inherent emphasis on clinical excellence, we are one of the few entities in the world with a strong presence across primary, secondary, tertiary and quaternary healthcare through our hospitals, clinics and pharmacies. We have over 20,000 plus dedicated employees across the geographies that we are present in, delivering a simple yet strong promise to our different stakeholders: “We’ll treat you well.” We reach out to all economic segments in the GCC countries through our differentiated healthcare services across the “Aster”, “Medcare” and “Access” brands.

Responsibilities:

• Help in Registration form and Insurance form completion process
• Assist patients to complete all necessary forms and documentation including medical insurance
• Ask about problem of the patient and refer to the concerned Clinician (in consultation with the Nurses if required)
• Send patient to concerned counter. Assist patient if required in reaching to the counter
• Organizing and maintaining patient records, consent forms, payment forms, etc.
• Ensure patients are informed if a clinician is running late or called out
• Ensure hygiene standards are maintained
• Organize and maintain forms and office stationery required for front desk activities
• Ensure all standard protocols set by organization are maintained

Requirements:

• Book appointments over phone as well as through walk ins
• Schedule /Reschedule / cancel and confirms appointments (Clinicians consultation, Radiology appointments etc.)
• Schedule appointment requested through websites and SMS
• Schedule patient’s hospital admissions, file and complete Insurance check list, disclaimers, admission form and insurance forms, Medical Records, approvals etc.
• Determine the financial status of patients and their eligibility for health services
• Cross verify all appointment files taken out by support staff with appointment list attached (insurance forms will be inserted)