AVP – 3rd Party Issuer Operations Jobs In Dubai 2022 | First Abu Dhabi Bank

AVP – 3rd Party Issuer Operations Jobs In Dubai 2022 | First Abu Dhabi Bank

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AVP – 3rd Party Issuer Operations Jobs In Dubai 2022 | First Abu Dhabi Bank

List Of Vacant Positions (Newly Updated)

JOB PURPOSE:

• Responsible for handling Issuer Processing function covering Financial Settlement, Scheme Reporting, Scheme Billing, Chargebacks and Reconciliation of financial/non-financial transactions.
• Responsible to develop and automate processes to bring in process efficiency and cost effective solution offerings to customers.
• Responsible to handle day to day interactions with third party clients on operational issues and provide timely solutions while maintaining the agreed KPI’s & SLA’s.
• Responsible for continuous review of internal processes with timely documentation to ensure potential risks are mitigated with robust controls, service levels are kept to industry standards and optimal productivity for resources are maintained.
• Lead the team empowering them to always maintain customer centric focus adhering to organizational goals and values.
• Review processor P&L on a regular basis to ensure cost/saving opportunities are identified and implemented to support organizations performance.
• Develop and publish MIS /Dashboards for client meetings and Magnati management on regular basis.

Responsibilities:

• Develop and continuously improve the capabilities to handle multiple issuing clients covering issuer operation functions.
• Create process documents and have regular updates done to ensure processes are documented, kept updated with relevant process controls and risk mitigants.
• Train and provide regular industry updates to the team/internal stakeholders to ensure they are equipped to handle new processes, volumes and are aware of the market dynamics affecting clients.
• Conduct regular process reviews to ensure staff productivity is maintained at optimal levels with best in class service delivery and low risk indicators.
• Develop customer centric, empowered teams to remain aligned with the evolving business and operations environment, in line with the ethics and values of Magnati.
• Ensure to be updated with latest payment card regulations / mandates affecting clients and Magnati as a processor, provide timely communications for compliance.
• Work closely with clients, partners, suppliers and internal stakeholders to ensure new requirements / features requested by clients are implemented in an efficient manner.
• Review and publish performance metrics for all services to Magnati management and clients.
• Identify gaps in current Issuing systems, Processes, Policies, Products, Strategies and take actions to solve those in innovative ways.
• Maintain high standards in user experience / customer satisfaction while maintaining best in class risk management practices.
• Streamline and bring-in process efficiencies to 3rd party issuing operations function involving, Card Life Cycle Management, Scheme Settlement, Scheme Reporting, Scheme Billing, Chargebacks and financial/non-financial Reconciliation.
• Ensure agreed SLA’s / TAT are achieved and maintained by the team, with a constant focus to improvise and provide best in class service delivery for clients.
• Review MIS & KPI reports to evaluate any performance gaps and support process improvement strategies
• Service Availability above industry benchmarks, – Issuer uptime, Processing SLA’s & TAT.
• Transaction Approval rates above industry benchmarks – Reduction in decline rates by customer (Bank), Card Product, Geography and Transaction Type.
• Processing Metrics – Card Onboarding, Customer Lifecycle Management, Card Production/Delivery, Transaction Dispute Resolution etc…
• Optimal Processing by deriving unit level processing cost and rationalization.
• Expense Tracking and Monitoring – Review expense forecast against actual bookings / provisions and bring in reductions from targets with optimization/rationalization of cost lines.
• Client Satisfaction Ratings – Maintain Positive ratings for all operational services offered.
• Accuracy on Services, Error Rates, MIS & Reporting