Call Center Advisor Jobs In Dubai 2022 | DHL


Job Requirements

Job Responsibilities

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Call Center Advisor Jobs In Dubai 2022 | DHL

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Hiring Organization DHL
Job Location Dubai, United Arab Emirates
Date Posted Sep/23/2022
Base Salary AED
Employment Type Full Time
Valid Until N/A

Call Center Advisor Jobs In Dubai 2022 | DHL

List Of Vacant Positions (Newly Updated)

Call Center Advisor Dubai, United Arab Emirates

Job Responsibilities:

  • To accept and register customer bookings for a range of DHL services and accurately input relevant booking data into DHL applications
  • Knowledgeably offer customers the most suitable DHL service based on their unique needs, and actively attempting to close the transaction by converting their enquiries and securing their bookings.
  • Identify potential for selling additional services and products (e.g. Insurance, time definite delivery, packaging, account facilities, etc.) during the course of interacting with customers and proactively sells these to secure additional/new revenue sources for DHL. This includes asking customers the appropriate questions to match their needs against value-added services, professionally offering and convincing them on the benefits of the services, handling their objections or reservations (if any) and closing the transaction by successfully securing their purchase of the offered services.
  • To effectively respond to all customer enquiries regarding DHL’s services, by consistently and confidently providing customers with accurate information on prices, transit times, customs paperwork requirements, packaging, country-specific requirements (including potential customs clearance delays), straight forward account and sales questions. To lodge a trace when necessary ensuring that the customer receives service from Customer care regarding their issue.
  • Confidently and knowledgeably handle customer complaints while maintaining composure, and take all possible actions to resolve issues to the customers’ expectations without compromising DHL’s position by over-committing to customers , or being unrealistic in what is offered.

Job Requirements:

  • Excellent spoken and written command of the English language with a cheerful, confident, professional and courteous tone.
  • Excellent interpersonal skills and relates well with a wide range of people/customers
  • Demonstrated excellent attention to detail
  • The Arabic Language is distinct Advantage
  • Demonstrated ability to work effectively as part of a busy team
  • Proficient computer skills
  • Ability to work flexible rostered hours, including scheduled breaks
  • Working knowledge of Microsoft Office
  • Tolerance for stress in a fast paced working environment
  • Previous call centre experience is preferred.
  • A minimum of grade 10 schooling or equivalent is required but a high school certificate is preferred
Job Location
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