Call Center Advisor Jobs in Dubai | DHL Express Careers

Call Center Advisor Jobs in Dubai | DHL Express Careers

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Call Center Advisor Jobs in Dubai | DHL Express Careers

List Of Vacant Positions (Newly Updated)

Job Responsibilities:

• To accept and register customer bookings for a range of DHL services and accurately input relevant booking data into DHL applications
• Knowledgeably offer customers the most suitable DHL service based on their unique needs, and actively attempting to close the transaction by converting their enquiries and securing their bookings.
• Identify potential for selling additional services and products (e.g. Insurance, time definite delivery, packaging, account facilities, etc.) during the course of interacting with customers and proactively sells these to secure additional/new revenue sources for DHL. This includes asking customers the appropriate questions to match their needs against value-added services, professionally offering and convincing them on the benefits of the services, handling their objections or reservations (if any) and closing the transaction by successfully securing their purchase of the offered services.
• To effectively respond to all customer enquiries regarding DHL’s services, by consistently and confidently providing customers with accurate information on prices, transit times, customs paperwork requirements, packaging, country-specific requirements (including potential customs clearance delays), straight forward account and sales questions. To lodge a trace when necessary ensuring that the customer receives service from Customer care regarding their issue.

Job Requirements:

• Excellent spoken and written command of the English language with a cheerful, confident, professional and courteous tone.
• Excellent interpersonal skills and relates well with a wide range of people/customers
• Demonstrated excellent attention to detail
• The Arabic Language is distinct Advantage