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Call Centre Executive Jobs In Dubai 2022 | SellAnyCar.com
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Hiring Organization | SellAnyCar.com |
Job Location | Dubai, United Arab Emirates |
Date Posted | Nov/23/2022 |
Base Salary | AED |
Employment Type | Full Time |
Valid Until | N/A |
Call Centre Executive Jobs In Dubai 2022 | SellAnyCar.com
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Job Responsibilities:
- Actively call cold Dealers and make them participate in car auctions.
- Achieve calling and lead generation targets.
- Should have good convincing and sales ability to close deals.
- Answer calls/ handle customer inquiries/ route calls to appropriate department/ document all call information according to standard operating procedures.
- Monitoring service levels and contact center volumes to make recommendations for real-time queue management.
- Responsible for escalating and tracking contact center-impacting events such as system outages, access issues and volume changes.
- Ensuring that the contact center meets daily and interval goals.
- Implementing customer win-back strategies.
- Implementing CRM campaigns
- Creating analyses and reports
- Support the Business and IT counterparts during Testing and Training
Job Requirements:
- Arabic- and English-Speaker.
- Ability to manage multiple tasks concurrently, including complex projects.
- Ability to effectively communicate to all levels of the organization and external parties including customers and prospective customers.
- Strong working knowledge of MS Suite (Excel, Access, Word).
- Self-motivated and self-directed, with a positive attitude.
- Experience in a customer-driven environment.
- Accepts responsibility, accountability and takes pride in work.
- Critical and creative thinking are essential.
- Must have a flexible schedule and be willing to work varied hours and days.
- Telesales background is preferred
- Preferably with own visa