Michael Page
Call Centre Manager Jobs In Dubai 2022 | Michael Page
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Hiring Organization | Michael Page |
Job Location | Dubai, United Arab Emirates |
Date Posted | Sep/27/2022 |
Base Salary | AED |
Employment Type | Full Time |
Valid Until | N/A |
Call Centre Manager Jobs In Dubai 2022 | Michael Page
List Of Vacant Positions (Newly Updated)
JOB TITLE | LOCATION |
---|---|
Call Centre Manager | Dubai, United Arab Emirates |
Job Responsibilities
- Leverage supplier and call centre capabilities to meet operational and quality requirements.
- Ensure all call centre services and operations adhere to company standards.
- Evaluate the impact of first, second, and third level assistance on customers and ensure that their needs are met or satisfied.
- Generate a calendar of technical training courses to ensure all call centre staff can access accurate, updated technical information.
- Lead coordinated initiatives with the call centre development department to ensure that operations align with services and internal workflows.
- Identify potential areas for improvement and prepare periodic reports on the call centre’s performance.
- Develop change management strategies that minimise the business impact of call centre operations.
- Collaborate with knowledge management to update and manage reference materials, manuals, and call centre service FAQs.
- Measure the level of customer satisfaction by using appropriate tools and methodologies for the customer’s voice.
- Aid, the line manager with any additional responsibilities or job functions.
Job Requirements
- Proven experience leading and managing a successful team.
- Previous experience in training, coaching and developing a successful team
- Exceptional customer service skills, active listening, and excellent verbal and written communication.
- Ability to adapt to diverse personalities and pay attention to client needs.
- Managing time effectively, setting priorities, and multitasking.
- Bachelor’s degree