Call Centre Manager Jobs In Dubai 2022 | Michael Page

Michael Page

Call Centre Manager Jobs In Dubai 2022 | Michael Page

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Hiring OrganizationMichael Page
Job LocationDubai, United Arab Emirates
Date PostedSep/27/2022
Base SalaryAED
Employment TypeFull Time
Valid UntilN/A

Call Centre Manager Jobs In Dubai 2022 | Michael Page

Michael Page1

List Of Vacant Positions (Newly Updated)

JOB TITLELOCATION
Call Centre ManagerDubai, United Arab Emirates

Job Responsibilities

  • Leverage supplier and call centre capabilities to meet operational and quality requirements.
  • Ensure all call centre services and operations adhere to company standards.
  • Evaluate the impact of first, second, and third level assistance on customers and ensure that their needs are met or satisfied.
  • Generate a calendar of technical training courses to ensure all call centre staff can access accurate, updated technical information.
  • Lead coordinated initiatives with the call centre development department to ensure that operations align with services and internal workflows.
  • Identify potential areas for improvement and prepare periodic reports on the call centre’s performance.
  • Develop change management strategies that minimise the business impact of call centre operations.
  • Collaborate with knowledge management to update and manage reference materials, manuals, and call centre service FAQs.
  • Measure the level of customer satisfaction by using appropriate tools and methodologies for the customer’s voice.
  • Aid, the line manager with any additional responsibilities or job functions.

Job Requirements

  • Proven experience leading and managing a successful team.
  • Previous experience in training, coaching and developing a successful team
  • Exceptional customer service skills, active listening, and excellent verbal and written communication.
  • Ability to adapt to diverse personalities and pay attention to client needs.
  • Managing time effectively, setting priorities, and multitasking.
  • Bachelor’s degree

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