Kerzner International Resorts

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Hiring Organization	Kerzner International Resorts
Job Location	Dubai, United Arab Emirates
Date Posted	Sep/23/2022
Base Salary	AED
Employment Type	Full Time
Valid Until	N/A

Call Centre Supervisor Jobs In Dubai 2022 | Kerzner International Resorts

Kerzner International

List Of Vacant Positions (Newly Updated)

JOB TITLE	LOCATION
Call Centre Supervisor	Dubai, United Arab Emirates

Perform such other functions as may be delegated by management from time to time.
Deal with Emergency calls
Prepare the Team Roster.
Verify the daily wake-up calls
Ensure the team checklist is followed.
Follow up on the emergency request on the system with the concerned departments.
Ensure the team are fully aware about the hotel promotions.
Follow on the cases report and ensure all the cases are closed, and confirm that the guest’s needs have been satisfied.
Follow up on the VIP and amenities report with the team.
Assist the guests in the business center with all secretarial services.
Keep all the tracking accurately recorded, all requests received on the extension.
Pass any comments from the guest regarding the services received to the Assistant FO Manager/ Team Leader or Duty Manager.
Ensure that all guests messages are recorded as per hotel standards.
Achieve the customers’ expectations and performance targets of the department.
Manage the operation of the operators.