Call Centre Supervisor Jobs In Dubai 2022 | Kerzner International Resorts

Kerzner International Resorts

Call Centre Supervisor Jobs In Dubai 2022 | Kerzner International Resorts

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Hiring OrganizationKerzner International Resorts
Job LocationDubai, United Arab Emirates
Date PostedSep/23/2022
Base SalaryAED
Employment TypeFull Time
Valid UntilN/A

Call Centre Supervisor Jobs In Dubai 2022 | Kerzner International Resorts

Kerzner International

List Of Vacant Positions (Newly Updated)

JOB TITLELOCATION
Call Centre SupervisorDubai, United Arab Emirates

Job Responsibilities:

  • Perform such other functions as may be delegated by management from time to time.
  • Deal with Emergency calls
  • Prepare the Team Roster.
  • Verify the daily wake-up calls
  • Ensure the team checklist is followed.
  • Follow up on the emergency request on the system with the concerned departments.
  • Ensure the team are fully aware about the hotel promotions.
  • Follow on the cases report and ensure all the cases are closed, and confirm that the guest’s needs have been satisfied.
  • Follow up on the VIP and amenities report with the team.
  • Assist the guests in the business center with all secretarial services.
  • Keep all the tracking accurately recorded, all requests received on the extension.
  • Pass any comments from the guest regarding the services received to the Assistant FO Manager/ Team Leader or Duty Manager.
  • Ensure that all guests messages are recorded as per hotel standards.
  • Achieve the customers’ expectations and performance targets of the department.
  • Manage the operation of the operators.

Job Requirements:

  • High School diploma or general education degree or its equivalent
  • OPERA System
  • 1-2 years in similar position in a five star hotel
  • Initiative and Commitment to Achieve
  • Attention to Detail & Quality
  • Team work
  • Effective Communication
  • Hard working
  • Flexible
  • Adaptable
  • Friendly
  • Patient

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