Call Centre Supervisor Jobs In Dubai 2022 | Kerzner International Resorts

Call Centre Supervisor Jobs In Dubai 2022 | Kerzner International Resorts

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Call Centre Supervisor Jobs In Dubai 2022 | Kerzner International Resorts

List Of Vacant Positions (Newly Updated)

Job Responsibilities:

• Perform such other functions as may be delegated by management from time to time.
• Deal with Emergency calls
• Prepare the Team Roster.
• Verify the daily wake-up calls
• Ensure the team checklist is followed.
• Follow up on the emergency request on the system with the concerned departments.
• Ensure the team are fully aware about the hotel promotions.
• Follow on the cases report and ensure all the cases are closed, and confirm that the guest’s needs have been satisfied.
• Follow up on the VIP and amenities report with the team.
• Assist the guests in the business center with all secretarial services.
• Keep all the tracking accurately recorded, all requests received on the extension.
• Pass any comments from the guest regarding the services received to the Assistant FO Manager/ Team Leader or Duty Manager.
• Ensure that all guests messages are recorded as per hotel standards.
• Achieve the customers’ expectations and performance targets of the department.
• Manage the operation of the operators.

Job Requirements:

• High School diploma or general education degree or its equivalent
• OPERA System
• 1-2 years in similar position in a five star hotel
• Initiative and Commitment to Achieve
• Attention to Detail & Quality
• Team work
• Effective Communication
• Hard working
• Flexible
• Adaptable
• Friendly
• Patient