Kerzner International Resorts
Call Centre Supervisor Jobs In Dubai 2022 | Kerzner International Resorts
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Hiring Organization | Kerzner International Resorts |
Job Location | Dubai, United Arab Emirates |
Date Posted | Sep/23/2022 |
Base Salary | AED |
Employment Type | Full Time |
Valid Until | N/A |
Call Centre Supervisor Jobs In Dubai 2022 | Kerzner International Resorts
List Of Vacant Positions (Newly Updated)
JOB TITLE | LOCATION |
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Call Centre Supervisor | Dubai, United Arab Emirates |
Job Responsibilities:
- Perform such other functions as may be delegated by management from time to time.
- Deal with Emergency calls
- Prepare the Team Roster.
- Verify the daily wake-up calls
- Ensure the team checklist is followed.
- Follow up on the emergency request on the system with the concerned departments.
- Ensure the team are fully aware about the hotel promotions.
- Follow on the cases report and ensure all the cases are closed, and confirm that the guest’s needs have been satisfied.
- Follow up on the VIP and amenities report with the team.
- Assist the guests in the business center with all secretarial services.
- Keep all the tracking accurately recorded, all requests received on the extension.
- Pass any comments from the guest regarding the services received to the Assistant FO Manager/ Team Leader or Duty Manager.
- Ensure that all guests messages are recorded as per hotel standards.
- Achieve the customers’ expectations and performance targets of the department.
- Manage the operation of the operators.
Job Requirements:
- High School diploma or general education degree or its equivalent
- OPERA System
- 1-2 years in similar position in a five star hotel
- Initiative and Commitment to Achieve
- Attention to Detail & Quality
- Team work
- Effective Communication
- Hard working
- Flexible
- Adaptable
- Friendly
- Patient