Chalhoub Group
Chalhoub Careers | Workplace Technology Senior Associate Jobs Dubai
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Hiring Organization | Chalhoub Group |
Job Location | Dubai, United Arab Emirates |
Date Posted | Jun/02/2022 |
Base Salary | AED |
Employment Type | Full Time |
Valid Until | N/A |
Chalhoub Careers | Workplace Technology Senior Associate Jobs Dubai
List Of Vacant Positions (Newly Updated)
JOB TITLE | LOCATION | |
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Workplace Technology Senior Associate | Dubai, United Arab Emirates |
Job Responsibilities:
- Assisting the Workplace Technology Team Lead with monitoring the call queue, prioritising & keeping VIP users updated, reconciling user accounts, etc.
- Maintain compliance with the agreed service & change deliverables as well as risk & security policies and procedures.
- To own the progress of the call from inception to resolution and keep customers informed of the progress of their reported incident and requests.
- Ensure that incidents and requests are handled according to Workplace Technology Services SLA’s.
Job Requirements:
- Proficient with Service Now, Windows, Office 365, Outlook and AD to receive, log and resolve calls made to our internal IT Service Desk.
- Experience in creating and maintaining Process Documentation
- Apple Device support skills including Mac’s, iPhone’s, iPads and Mac Infrastructure
- An appreciation of the wider technologies provided and supported by other teams within the company.