Chalhoub Careers | Workplace Technology Senior Associate Jobs Dubai

Chalhoub Group

Chalhoub Careers | Workplace Technology Senior Associate Jobs Dubai

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Hiring OrganizationChalhoub Group
Job LocationDubai, United Arab Emirates
Date PostedJun/02/2022
Base SalaryAED
Employment TypeFull Time
Valid UntilN/A

Chalhoub Careers | Workplace Technology Senior Associate Jobs Dubai

Chalhoub Group Careers

List Of Vacant Positions (Newly Updated)

JOB TITLELOCATION
Workplace Technology Senior AssociateDubai, United Arab Emirates

Job Responsibilities:

  • Assisting the Workplace Technology Team Lead with monitoring the call queue, prioritising & keeping VIP users updated, reconciling user accounts, etc.
  • Maintain compliance with the agreed service & change deliverables as well as risk & security policies and procedures.
  • To own the progress of the call from inception to resolution and keep customers informed of the progress of their reported incident and requests.
  • Ensure that incidents and requests are handled according to Workplace Technology Services SLA’s.

Job Requirements:

  • Proficient with Service Now, Windows, Office 365, Outlook and AD to receive, log and resolve calls made to our internal IT Service Desk.
  • Experience in creating and maintaining Process Documentation
  • Apple Device support skills including Mac’s, iPhone’s, iPads and Mac Infrastructure
  • An appreciation of the wider technologies provided and supported by other teams within the company.

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