Client Experience Associate Jobs In Pickering, ON | Pickering Public Library

Pickering Public Library

Job Requirements

Job Responsibilities

Client Experience Associate Jobs In Pickering, ON | Pickering Public Library

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Hiring Organization Pickering Public Library
Job Location Pickering, ON
Date Posted Sep/15/2022
Base Salary CND
Employment Type Full Time
Valid Until N/A

Client Experience Associate Jobs In Pickering, ON | Pickering Public Library

List Of Vacant Positions (Newly Updated)

Client Experience Associate Pickering, ON

Job Responsibilities:

  • Provides client service excellence at all service points including Borrower Services and Information Technology service points.
  • Identifies and redirects requests to designated staff as appropriate.
  • Promotes, advises, and assists library clients and staff in the selection and use of Pickering Public Library’s collections and services. This role also provides direct in-house services to clients based on scheduled public service team needs any day of the week.
  • Diagnoses and troubleshoots library related hardware and software, technology devices and connectivity issues for staff and clients.
  • Performs borrower services duties as assigned.
  • Performs routine visual merchandising tasks using establish guidelines in support of client experience goals.
  • Stays current with developments and emerging trends within the field and the community as it applies to enhancement of services in support of the library as a learning organization.
  • Demonstrates and maintains the required level of technical proficiency.
  • May provide instructions to new and more junior employees.
  • May be required to prepare and conduct Storytimes and other events as directed.
  • May conduct library tours and class visits as directed.
  • May assist with collection maintenance, for example weeding collections.
  • Prepares statistics and reports as required.
  • Other duties consistent with job responsibilities.

Job Requirements:

  • Completion of a College Diploma.
  • 9 months related experience.
  • Strong technology skills and aptitude for troubleshooting personal electronic devices and computer hardware and software.
  • Availability to work various shifts throughout the week on short notice.
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