Client Experience Associate Jobs In Pickering, ON | Pickering Public Library

Client Experience Associate Jobs In Pickering, ON | Pickering Public Library

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Client Experience Associate Jobs In Pickering, ON | Pickering Public Library

List Of Vacant Positions (Newly Updated)

Job Responsibilities:

• Provides client service excellence at all service points including Borrower Services and Information Technology service points.
• Identifies and redirects requests to designated staff as appropriate.
• Promotes, advises, and assists library clients and staff in the selection and use of Pickering Public Library’s collections and services. This role also provides direct in-house services to clients based on scheduled public service team needs any day of the week.
• Diagnoses and troubleshoots library related hardware and software, technology devices and connectivity issues for staff and clients.
• Performs borrower services duties as assigned.
• Performs routine visual merchandising tasks using establish guidelines in support of client experience goals.
• Stays current with developments and emerging trends within the field and the community as it applies to enhancement of services in support of the library as a learning organization.
• Demonstrates and maintains the required level of technical proficiency.
• May provide instructions to new and more junior employees.
• May be required to prepare and conduct Storytimes and other events as directed.
• May conduct library tours and class visits as directed.
• May assist with collection maintenance, for example weeding collections.
• Prepares statistics and reports as required.
• Other duties consistent with job responsibilities.

Job Requirements:

• Completion of a College Diploma.
• 9 months related experience.
• Strong technology skills and aptitude for troubleshooting personal electronic devices and computer hardware and software.
• Availability to work various shifts throughout the week on short notice.