Binance
Client Service Specialist Jobs In Montreal, QC | Binance
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Hiring Organization | Binance |
Job Location | Montreal, QC |
Date Posted | Sep/14/2022 |
Base Salary | CND |
Employment Type | Full Time |
Valid Until | N/A |
Client Service Specialist Jobs In Montreal, QC | Binance
List Of Vacant Positions (Newly Updated)
JOB TITLE | LOCATION |
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Client Service Specialist | Montreal, QC |
Job Responsibilities:
- Serve as the point of contact supporting our highest value customers and institutions on Binance’s various products
- Provide dedicated and prompt support to our institutional and VIP customers via different communication channels
- Provide sufficient guidance and support to VIP customers on integrating and using Binance’s system including the use of API
- Being the first line support for all account and system related issues
- Serve as the representative of VIP customers to internal teams including account, finance, risk and products
- Collect customer feedback and manage projects to realise the product change requirements
- Provide system and product updates to customers to ensure they are aware of all the major changes in time
Job Requirements:
- Minimum of 3 years of relevant experience in financial services, technology and/or customer support
- Experience in real time client facing supporting functions, preferably with high priority clients
- Understanding of trading platforms or exchange, e.g. knowledge of trading orders
- Understanding of the use of API in communicating with a trading platform
- Hands-on experience in API trading is a strong plus
- Understanding of cryptocurrency basics, e.g. the meaning of blockchain transactions, is a strong plus
- Knowledge of derivative and other trading products is a strong plus, e.g. knowledge of futures
- Outstanding problem solving capabilities including solving issues under high pressure
- Excellent communication skills to be able to facilitate cross departmental communication
- Able to participate in an on-call rotation, as required by the business