Hilton
Cluster Reservations Supervisor Jobs In Dubai 2022 | Hilton
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Hiring Organization | Hilton |
Job Location | Dubai, United Arab Emirates |
Date Posted | Nov/23/2022 |
Base Salary | AED |
Employment Type | Full Time |
Valid Until | N/A |
Cluster Reservations Supervisor Jobs In Dubai 2022 | Hilton
List Of Vacant Positions (New Updates)
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Job Responsibilities:
- Assist in the day-to-day operations of the Reservations Department
- Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times
- Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates
- Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue
- Produce quotations and written confirmation to all clients
- Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
- Ensure Team Members are developed effectively, maintain a thorough understanding of hotel facilities and processes, and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
- Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate; and Reservations policies and procedures are followed to ensure Guest satisfaction
- Monitor the appearance, standards and performance of the Reservations Team with an emphasis on training and teamwork
- Assist in the recruiting, managing, training and developing of the Reservation team
Job Requirements:
- Good organisational and administration skills
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Confident telephone manner
- High level of IT skills
- Excellent grooming standards