Mövenpick Hotels
Concierge Jobs in Dubai | Mövenpick Hotels Careers
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1- Concierge
Job: Full Time
Location: Dubai, UAE
Description:
The knowledge of a great Concierge is the expectation of our guests when staying in our property. The ability to anticipate guest needs and make informed suggestions will ensure they have a truly memorable stay. Acting as a liaison between the guest and the team, you help ensure not only the guests enjoy their experience but assist in making all requests as seamless as possible.
Job Responsibilities:
- Respond to guest inquiries and requests in a courteous and polite manner.
- Anticipate guest needs.
- Recognize and cultivate regular guests and repeat business.
- Recommend our restaurants and facilities as first option.
- Ability to communicate in English.
- Appear in uniform for all shifts and promotional activities.
- Gathers preferences and profile information of guests and records them in the trace report.
- Demonstrates power to solve guest problems by assisting the guest and alerting the supervisor of any complaints. Promptly inform management of any complaint, comments or incident.
Job Requirements:
- Focus attention on guest needs, remaining calm and courteous at all times
- Strong interpersonal and problem solving abilities
- Work well under pressure in a fast paced environment
- Excellent communication skills and a professional presentation
- Work cohesively with fellow colleagues as part of a team
- Computer literate in Microsoft Windows applications required. Opera System experience preferred.
To apply for this job please visit careers.accor.com.