Concierge Jobs in Dubai | Mövenpick Hotels Careers

Mövenpick Hotels

Concierge Jobs in Dubai | Mövenpick Hotels Careers

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1- Concierge
Job: Full Time
Location: Dubai, UAE

Description:

The knowledge of a great Concierge is the expectation of our guests when staying in our property. The ability to anticipate guest needs and make informed suggestions will ensure they have a truly memorable stay. Acting as a liaison between the guest and the team, you help ensure not only the guests enjoy their experience but assist in making all requests as seamless as possible.

Job Responsibilities:

  • Respond to guest inquiries and requests in a courteous and polite manner.
  • Anticipate guest needs.
  • Recognize and cultivate regular guests and repeat business.
  • Recommend our restaurants and facilities as first option.
  • Ability to communicate in English.
  • Appear in uniform for all shifts and promotional activities.
  • Gathers preferences and profile information of guests and records them in the trace report.
  • Demonstrates power to solve guest problems by assisting the guest and alerting the supervisor of any complaints. Promptly inform management of any complaint, comments or incident.

Job Requirements:

  • Focus attention on guest needs, remaining calm and courteous at all times
  • Strong interpersonal and problem solving abilities
  • Work well under pressure in a fast paced environment
  • Excellent communication skills and a professional presentation
  • Work cohesively with fellow colleagues as part of a team
  • Computer literate in Microsoft Windows applications required. Opera System experience preferred.

To apply for this job please visit careers.accor.com.

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