Contact Center Agent | Jobs In Dubai

Transguard Workforce Solutions is the UAE’s leading provider of innovative HR solutions. With over a decade of experience in the region and a knowledgeable team, we offer fully integrated HR services.

We are currently seeking a Contact Center Agent for one of our very well-known clients, to be based in their Dubai office.

Job Purpose:

• Provide & deliver a professional one-stop customer service and create a positive impression of the bank over the phone in line with bank’s established standards operating procedures and policies.

Job Responsibilities:

• Ensure providing superior customers’ services & answer all incoming calls with maximum quality and highest productivity.
• Recognize and convert sales opportunities while answering prospect customers’ inquiries and deepen existing customers’ relationships by Cross Selling and generating sales leads.
• Applying sound & accurate product knowledge.
• Follow up all activities and requests arising from customers’ calls and deliver as promised.
• Complaints’ handling and problems’ resolution.
• Checking and updating customer’s data and information.
• Provide management with valid and regular customers’ feedback.
• Ensure efficient secrecy by applying the standard security measurements before providing any information to callers as specified by bank’s policy & procedures.
• Operates is a positive & productive atmosphere with team members and direct manager.
• Operates in a call center environment where the interface with customers is over the phone.
• Operates within standard rules and guidelines set by the Bank and as per Call Center special requirements.

Skills:

• Quick to take responsibility.
• Timely execution and follow up of instructions.
• Immediate referral to the direct manager for any business action required.
• Predefined empowerment by the direct manager.
• Works within the overall direction and guidelines of the bank.
• Provide feedback and suggestions to improve products, services, processes and procedures.
• Decision making authority is limited to certain functions which enable on-the-spot problem resolution.
• Bachelors or Diploma Degree.