Contact Center Agent Jobs In Sharjah | Ajman University

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The Contact Center Agent handles all types of incoming inquiries through phone, email, fax and walk-in inquirers; in addition to providing a range of assistance and support to students.

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RESPONSIBILITIES:

• Handles all types of inquiries, suggestions, requests and complaints through incoming phone calls, email chat and social media.
• Maintains, records and periodically updates the university’s correspondence database
• Assists and advises students in the utilization of services and facilities
• Uses cross and upsell techniques to recruit prospective students, promote AU and offer facilities and services.
• Provides routine information and support services to students, such as schedule activities, answer questions, and follow-up the day-to-day students’ concerns.
• Escalates and follow-ups all students’ inquiries with the Colleges and all the Departments to make sure that the inquiry has been handled.
• Assists in the registration process during summer.

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Requirement

• Strong interpersonal skills, flexibility, and customer service orientation.
• Ability to gather data, compile information, and prepare reports.
• Strong communication and interpersonal skills.
• Ability to resolve difficult or stressful customer service issues.
• Effective communication and basic instructional skills.
• Knowledge of procedures and documentation related to student registration.
• Ability to organizing, prioritizing, and scheduling work assignments.
• Records maintenance skills.
• Knowledge of customer service standards and procedures.
• Ability to analyze and solve problems.
• Ability to work in a team and the ability to work independently.

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