Contact Center Agent Jobs In Sharjah | Ajman University
Ajman University
Contact Center Agent Jobs In Sharjah | Ajman University
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The Contact Center Agent handles all types of incoming inquiries through phone, email, fax and walk-in inquirers; in addition to providing a range of assistance and support to students.
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RESPONSIBILITIES:
- Handles all types of inquiries, suggestions, requests and complaints through incoming phone calls, email chat and social media.
- Maintains, records and periodically updates the university’s correspondence database
- Assists and advises students in the utilization of services and facilities
- Uses cross and upsell techniques to recruit prospective students, promote AU and offer facilities and services.
- Provides routine information and support services to students, such as schedule activities, answer questions, and follow-up the day-to-day students’ concerns.
- Escalates and follow-ups all students’ inquiries with the Colleges and all the Departments to make sure that the inquiry has been handled.
- Assists in the registration process during summer.
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Requirement
- Strong interpersonal skills, flexibility, and customer service orientation.
- Ability to gather data, compile information, and prepare reports.
- Strong communication and interpersonal skills.
- Ability to resolve difficult or stressful customer service issues.
- Effective communication and basic instructional skills.
- Knowledge of procedures and documentation related to student registration.
- Ability to organizing, prioritizing, and scheduling work assignments.
- Records maintenance skills.
- Knowledge of customer service standards and procedures.
- Ability to analyze and solve problems.
- Ability to work in a team and the ability to work independently.
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To apply for this job please visit informer.pk.
Perks & Benefits:
When considering job perks and benefits, there are several common categories that many companies offer to attract and retain employees. Here’s a comprehensive list:
Health and Wellness
- Health Insurance: Medical, dental, and vision coverage.
- Mental Health Support: Access to counseling services, mental health days.
- Fitness Programs: Gym memberships, onsite fitness centers, or wellness programs.
- Health Screenings: Regular health check-ups and screenings.
- Ergonomic Support: Ergonomic workstations and equipment.
Financial Benefits
- Retirement Plans: 401(k) plans, pensions, or other retirement savings options with company matching.
- Bonuses: Performance-based bonuses, signing bonuses.
- Stock Options/Equity: Company shares or stock options.
- Tuition Reimbursement: Financial support for further education or certifications.
- Financial Planning Services: Access to financial advisors.
Work-Life Balance
- Paid Time Off (PTO): Vacation days, personal days, and holidays.
- Parental Leave: Maternity, paternity, and adoption leave.
- Flexible Working Hours: Flex time or flexible work schedules.
- Remote Work Options: Opportunities to work from home or remotely.
- Sabbatical: Extended leave for personal growth or study.
Career Development
- Training and Development: Workshops, courses, and training programs.
- Mentorship Programs: Pairing with more experienced colleagues for guidance.
- Career Pathing: Clear advancement opportunities and career path planning.
- Professional Memberships: Subscriptions to industry journals or memberships in professional organizations.
- Conference Attendance: Opportunities to attend industry conferences and events.
Office Perks
- Free Meals and Snacks: Complimentary breakfast, lunch, or snacks.
- Recreational Activities: Game rooms, nap rooms, or social spaces.
- Office Events: Team-building activities, parties, and outings.
- Onsite Services: Dry cleaning, car washes, or massage therapy.
- Pet-Friendly Office: Allowing pets in the workplace.
Additional Benefits
- Employee Discounts: Discounts on company products or services.
- Commuter Benefits: Subsidized transportation or parking.
- Volunteer Time Off: Paid time off for volunteering and community service.
- Diversity and Inclusion Programs: Initiatives to support a diverse and inclusive workplace.
- Relocation Assistance: Financial and logistical support for relocating employees.
Unique Perks
- Childcare Support: Onsite childcare or childcare subsidies.
- Loan Repayment Assistance: Help with student loan repayment.
- Tech Allowances: Stipends for home office equipment or personal tech.
- Travel Opportunities: Opportunities to travel for work or leisure.
- Wellness Retreats: Organized retreats focused on employee wellness.
These perks and benefits can significantly enhance job satisfaction and employee retention, contributing to a positive work environment and a motivated workforce.
Beware of fraudsters
In today’s interconnected world, scammers are becoming increasingly sophisticated, using a variety of tactics to deceive unsuspecting individuals. Whether it’s through phishing emails, phone calls, fake websites, or even social media, these fraudsters aim to steal your personal information and money. Always be vigilant and skeptical of unsolicited requests for your personal data or financial information. Verify the authenticity of the source before sharing any sensitive information. Remember, legitimate organizations will never ask for your password or financial details via email or over the phone. Protect yourself and your loved ones by staying informed and cautious.
Disclaimer
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