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Contact Centre Rep II- EN Jobs In Toronto, ON | TD

  • Full Time
  • Toronto, ON
  • 20000 AED / Month

TD

Contact Centre Rep II- EN Jobs In Toronto, ON | TD

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Hiring Organization TD
Job Location Toronto, ON
Date Posted Sep/16/2022
Base Salary CND
Employment Type Full Time
Valid Until N/A

Contact Centre Rep II- EN Jobs In Toronto, ON | TD

TD

List Of Vacant Positions (Newly Updated)

JOB TITLE LOCATION
Sales Associate Toronto, ON

Job Responsibilities:

  • As a Contact Center Rep II, you will:
  • Contribute to the promotion and maintenance of positive customer relations by providing superior service to all customers.
  • Assist in a service standard objective of answering 80% of all calls within 20 seconds.
  • Achieve and maintain quality monitoring scores of at least 85% monthly.
  • Field all questions and concerns regarding loans, contracts, payouts, insurance and charges to customers and authorized third parties.
  • Always provide accurate and up to date information to all TD Auto Finance customers.
  • Respond to inbound calls, faxes and email inquiries within department’s service level agreements.
  • Take ownership for the calls, email or fax and by ensuring that all inquiries are investigated and resolved to the satisfaction of the customer.
  • Delay payments and facilitate due date and payment frequency changes for TD Auto Finance customers.
  • Provide payouts and balances to customers and authorized third parties (i.e. dealers, banks, etc.).
  • Update customer’s personal information on their files (i.e. address, place of employment, banking etc.).
  • Display appropriate telephone and email etiquette when communicating with customers (both internally and externally).
  • Facilitate the resolution of minor escalated calls.
  • Promote the use of and send passwords for the Customer Web Interface to all customers.
  • Assist others in achieving common goals and objectives and maintaining a respectful, positive work environment.
  • Contribute to the success of the business and Customer Service department through personal efforts to enhance your own knowledge and skills.

Job Requirements:

  • High School diploma, Undergraduate degree and/or 1+ years of relevant experience
  • Strong verbal and written communication skills
  • Strong computer skills (MS Office and internet)
  • Able to work independently and within a team environment
  • Call center experience is an asset
  • Bilingual (English and French) is an asset
  • Flexibility is required as this position is rotational, and you must be available to work during the department’s hours of operation: Monday to Friday from 8:00am to 9:00pm, and Saturday from 9:00am to 5:00pm.
  • Shifts can vary between 4 hours to 8 hours in length, depending on the business needs.

Perks & Benefits:

When considering job perks and benefits, there are several common categories that many companies offer to attract and retain employees. Here’s a comprehensive list:

Health and Wellness

  1. Health Insurance: Medical, dental, and vision coverage.
  2. Mental Health Support: Access to counseling services, mental health days.
  3. Fitness Programs: Gym memberships, onsite fitness centers, or wellness programs.
  4. Health Screenings: Regular health check-ups and screenings.
  5. Ergonomic Support: Ergonomic workstations and equipment.

Financial Benefits

  1. Retirement Plans: 401(k) plans, pensions, or other retirement savings options with company matching.
  2. Bonuses: Performance-based bonuses, signing bonuses.
  3. Stock Options/Equity: Company shares or stock options.
  4. Tuition Reimbursement: Financial support for further education or certifications.
  5. Financial Planning Services: Access to financial advisors.

Work-Life Balance

  1. Paid Time Off (PTO): Vacation days, personal days, and holidays.
  2. Parental Leave: Maternity, paternity, and adoption leave.
  3. Flexible Working Hours: Flex time or flexible work schedules.
  4. Remote Work Options: Opportunities to work from home or remotely.
  5. Sabbatical: Extended leave for personal growth or study.

Career Development

  1. Training and Development: Workshops, courses, and training programs.
  2. Mentorship Programs: Pairing with more experienced colleagues for guidance.
  3. Career Pathing: Clear advancement opportunities and career path planning.
  4. Professional Memberships: Subscriptions to industry journals or memberships in professional organizations.
  5. Conference Attendance: Opportunities to attend industry conferences and events.

Office Perks

  1. Free Meals and Snacks: Complimentary breakfast, lunch, or snacks.
  2. Recreational Activities: Game rooms, nap rooms, or social spaces.
  3. Office Events: Team-building activities, parties, and outings.
  4. Onsite Services: Dry cleaning, car washes, or massage therapy.
  5. Pet-Friendly Office: Allowing pets in the workplace.

Additional Benefits

  1. Employee Discounts: Discounts on company products or services.
  2. Commuter Benefits: Subsidized transportation or parking.
  3. Volunteer Time Off: Paid time off for volunteering and community service.
  4. Diversity and Inclusion Programs: Initiatives to support a diverse and inclusive workplace.
  5. Relocation Assistance: Financial and logistical support for relocating employees.

Unique Perks

  1. Childcare Support: Onsite childcare or childcare subsidies.
  2. Loan Repayment Assistance: Help with student loan repayment.
  3. Tech Allowances: Stipends for home office equipment or personal tech.
  4. Travel Opportunities: Opportunities to travel for work or leisure.
  5. Wellness Retreats: Organized retreats focused on employee wellness.

These perks and benefits can significantly enhance job satisfaction and employee retention, contributing to a positive work environment and a motivated workforce.

Beware of fraudsters

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Disclaimer

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