Contact Centre Rep II- EN Jobs In Toronto, ON | TD

  • Full Time
  • Toronto, ON
  • Posted 6 months ago
  • 20000 AED / Month


Job Requirements

Job Responsibilities

Contact Centre Rep II- EN Jobs In Toronto, ON | TD

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Hiring Organization TD
Job Location Toronto, ON
Date Posted Sep/16/2022
Base Salary CND
Employment Type Full Time
Valid Until N/A

Contact Centre Rep II- EN Jobs In Toronto, ON | TD

List Of Vacant Positions (Newly Updated)

Sales Associate Toronto, ON

Job Responsibilities:

  • As a Contact Center Rep II, you will:
  • Contribute to the promotion and maintenance of positive customer relations by providing superior service to all customers.
  • Assist in a service standard objective of answering 80% of all calls within 20 seconds.
  • Achieve and maintain quality monitoring scores of at least 85% monthly.
  • Field all questions and concerns regarding loans, contracts, payouts, insurance and charges to customers and authorized third parties.
  • Always provide accurate and up to date information to all TD Auto Finance customers.
  • Respond to inbound calls, faxes and email inquiries within department’s service level agreements.
  • Take ownership for the calls, email or fax and by ensuring that all inquiries are investigated and resolved to the satisfaction of the customer.
  • Delay payments and facilitate due date and payment frequency changes for TD Auto Finance customers.
  • Provide payouts and balances to customers and authorized third parties (i.e. dealers, banks, etc.).
  • Update customer’s personal information on their files (i.e. address, place of employment, banking etc.).
  • Display appropriate telephone and email etiquette when communicating with customers (both internally and externally).
  • Facilitate the resolution of minor escalated calls.
  • Promote the use of and send passwords for the Customer Web Interface to all customers.
  • Assist others in achieving common goals and objectives and maintaining a respectful, positive work environment.
  • Contribute to the success of the business and Customer Service department through personal efforts to enhance your own knowledge and skills.

Job Requirements:

  • High School diploma, Undergraduate degree and/or 1+ years of relevant experience
  • Strong verbal and written communication skills
  • Strong computer skills (MS Office and internet)
  • Able to work independently and within a team environment
  • Call center experience is an asset
  • Bilingual (English and French) is an asset
  • Flexibility is required as this position is rotational, and you must be available to work during the department’s hours of operation: Monday to Friday from 8:00am to 9:00pm, and Saturday from 9:00am to 5:00pm.
  • Shifts can vary between 4 hours to 8 hours in length, depending on the business needs.
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