Contact Centre Rep II- EN Jobs In Toronto, ON | TD

  • Full Time
  • Toronto, ON
  • 20000 AED / Month


Contact Centre Rep II- EN Jobs In Toronto, ON | TD

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Hiring Organization TD
Job Location Toronto, ON
Date Posted Sep/16/2022
Base Salary CND
Employment Type Full Time
Valid Until N/A

Contact Centre Rep II- EN Jobs In Toronto, ON | TD


List Of Vacant Positions (Newly Updated)

Sales Associate Toronto, ON

Job Responsibilities:

  • As a Contact Center Rep II, you will:
  • Contribute to the promotion and maintenance of positive customer relations by providing superior service to all customers.
  • Assist in a service standard objective of answering 80% of all calls within 20 seconds.
  • Achieve and maintain quality monitoring scores of at least 85% monthly.
  • Field all questions and concerns regarding loans, contracts, payouts, insurance and charges to customers and authorized third parties.
  • Always provide accurate and up to date information to all TD Auto Finance customers.
  • Respond to inbound calls, faxes and email inquiries within department’s service level agreements.
  • Take ownership for the calls, email or fax and by ensuring that all inquiries are investigated and resolved to the satisfaction of the customer.
  • Delay payments and facilitate due date and payment frequency changes for TD Auto Finance customers.
  • Provide payouts and balances to customers and authorized third parties (i.e. dealers, banks, etc.).
  • Update customer’s personal information on their files (i.e. address, place of employment, banking etc.).
  • Display appropriate telephone and email etiquette when communicating with customers (both internally and externally).
  • Facilitate the resolution of minor escalated calls.
  • Promote the use of and send passwords for the Customer Web Interface to all customers.
  • Assist others in achieving common goals and objectives and maintaining a respectful, positive work environment.
  • Contribute to the success of the business and Customer Service department through personal efforts to enhance your own knowledge and skills.

Job Requirements:

  • High School diploma, Undergraduate degree and/or 1+ years of relevant experience
  • Strong verbal and written communication skills
  • Strong computer skills (MS Office and internet)
  • Able to work independently and within a team environment
  • Call center experience is an asset
  • Bilingual (English and French) is an asset
  • Flexibility is required as this position is rotational, and you must be available to work during the department’s hours of operation: Monday to Friday from 8:00am to 9:00pm, and Saturday from 9:00am to 5:00pm.
  • Shifts can vary between 4 hours to 8 hours in length, depending on the business needs.

Perks & Benefits:

When considering job perks and benefits, there are several common categories that many companies offer to attract and retain employees. Here’s a comprehensive list:

Health and Wellness

  1. Health Insurance: Medical, dental, and vision coverage.
  2. Mental Health Support: Access to counseling services, mental health days.
  3. Fitness Programs: Gym memberships, onsite fitness centers, or wellness programs.
  4. Health Screenings: Regular health check-ups and screenings.
  5. Ergonomic Support: Ergonomic workstations and equipment.

Financial Benefits

  1. Retirement Plans: 401(k) plans, pensions, or other retirement savings options with company matching.
  2. Bonuses: Performance-based bonuses, signing bonuses.
  3. Stock Options/Equity: Company shares or stock options.
  4. Tuition Reimbursement: Financial support for further education or certifications.
  5. Financial Planning Services: Access to financial advisors.

Work-Life Balance

  1. Paid Time Off (PTO): Vacation days, personal days, and holidays.
  2. Parental Leave: Maternity, paternity, and adoption leave.
  3. Flexible Working Hours: Flex time or flexible work schedules.
  4. Remote Work Options: Opportunities to work from home or remotely.
  5. Sabbatical: Extended leave for personal growth or study.

Career Development

  1. Training and Development: Workshops, courses, and training programs.
  2. Mentorship Programs: Pairing with more experienced colleagues for guidance.
  3. Career Pathing: Clear advancement opportunities and career path planning.
  4. Professional Memberships: Subscriptions to industry journals or memberships in professional organizations.
  5. Conference Attendance: Opportunities to attend industry conferences and events.

Office Perks

  1. Free Meals and Snacks: Complimentary breakfast, lunch, or snacks.
  2. Recreational Activities: Game rooms, nap rooms, or social spaces.
  3. Office Events: Team-building activities, parties, and outings.
  4. Onsite Services: Dry cleaning, car washes, or massage therapy.
  5. Pet-Friendly Office: Allowing pets in the workplace.

Additional Benefits

  1. Employee Discounts: Discounts on company products or services.
  2. Commuter Benefits: Subsidized transportation or parking.
  3. Volunteer Time Off: Paid time off for volunteering and community service.
  4. Diversity and Inclusion Programs: Initiatives to support a diverse and inclusive workplace.
  5. Relocation Assistance: Financial and logistical support for relocating employees.

Unique Perks

  1. Childcare Support: Onsite childcare or childcare subsidies.
  2. Loan Repayment Assistance: Help with student loan repayment.
  3. Tech Allowances: Stipends for home office equipment or personal tech.
  4. Travel Opportunities: Opportunities to travel for work or leisure.
  5. Wellness Retreats: Organized retreats focused on employee wellness.

These perks and benefits can significantly enhance job satisfaction and employee retention, contributing to a positive work environment and a motivated workforce.

Beware of fraudsters

In today’s interconnected world, scammers are becoming increasingly sophisticated, using a variety of tactics to deceive unsuspecting individuals. Whether it’s through phishing emails, phone calls, fake websites, or even social media, these fraudsters aim to steal your personal information and money. Always be vigilant and skeptical of unsolicited requests for your personal data or financial information. Verify the authenticity of the source before sharing any sensitive information. Remember, legitimate organizations will never ask for your password or financial details via email or over the phone. Protect yourself and your loved ones by staying informed and cautious.


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