- Answer all incoming calls from the outside and channel them as appropriate.
- Reply to all guests’ inquiries for accommodation and restaurants availability.
- Articulate the description of the hotel and explain the features to maximize finalizing the booking.
- Thereafter register all the pertinent information within the right systems and follow up thoroughly to make sure the guests satisfaction and smooth operation.
The Reservations and Core Agent will poses high skills to handle the newly developed core department functions. This include room reservations, PBX, and restaurant reservations. The purpose of this department is to enhance the guest experience and eliminate the many touch points