Aramex
CRM Executive Jobs In Dubai 2022 | Aramex
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Hiring Organization | Aramex |
Job Location | Dubai, United Arab Emirates |
Date Posted | Jun/06/2022 |
Base Salary | AED |
Employment Type | Full Time |
Valid Until | Jun/15/2022 |
CRM Executive Jobs In Dubai 2022 | Aramex
List Of Vacant Positions (Newly Updated)
JOB TITLE | LOCATION | |
---|---|---|
CRM Executive | Dubai, United Arab Emirates |
Job Responsibilities
- Ensure SLA achievement of CRM platform management requests received from the business in collaboration with relevant cross functional teams.
- Ensure healthy customer life cycle time through timely actions on lead assignment and account opening.
- Ensure CRM system adoption by equipping the commercial teams with the necessary knowledge through trainings.
- Ensure continuity of customer data integrity in the system.
- Oversee the creation of Non – financial CRM reports.
- Enhance customer satisfaction by providing timely corrective actions.
- Collaborate cross functionally to ensure adherence to CRM and data standards to ensure customer integrity at all times.
- Conduct market research and gather related information needed to drive growth and improve processes.
Job Requirements
- Bachelor’s degree needed (Master’s degree desirable), Engineering degree advantageous
- 1 – 3 years of relevant working experience, preferably in the Freight Forwarding and Logistics industry
- Cloud Service management services experience – SalesForce.com desired
- Expertise in Tableau, Power BI (or similar) and data visualization tools desired
- Experience in Sales and CRM Process Design desired
- Ability to collaborate cross functionally at a global scale
- Strong analytical skills and Capability to interpret data
- Customer Centricity and keen attention to detail
- English Language Proficiency needed
- Strong Written and Verbal communication skills needed
- Team management experience needed