Ericsson
CTM Customer Support Jobs in Riyadh | Ericsson
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| Hiring Organization | Ericsson |
| Job Location | Riyadh, Saudi Arabia |
| Date Posted | Seprtember/07/2022 |
| Base Salary | SAR |
| Employment Type | Full Time |
| Valid Until | N/A |
CTM Customer Support Jobs in Riyadh | Ericsson
List Of Vacant Positions (Newly Updated)
| JOB TITLE | LOCATION |
|---|---|
| CTM Customer Support | Riyadh, Saudi Arabia |
Description:
Working as a support engineer will require a broad knowledge within telecom and Datacom, covering both hardware, software and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to take on big responsibility and it is important that you can work independently.
Job Responsibilities:
- Keep track of ongoing Customer service request and ensure that concern is being addressed with the right priority
- Analyze and troubleshoot to handle and provide support in critical and Emergency cases when needed
- Interface and interact with the relevant stockholders within organization and ensure the timely progress on Customer service request for Critical/ Priority cases
- Be available to handle customer technical queries all the time and ensure timely response
- Make constant efforts to be updated on relevant technical skills all the time
- Take handover from Project and ensure all the technical check points are completed
- Promote knowledge sharing
- Review and prepare the relevant technical document i.e. RCA
- Secure customer network information is updated and shared with the CNS team
Job Requirements:
- Education: Bachelor’s Degree in Engineering or equivalent
- Being fluent in Arabic an English languages
- Min years of experience: 1-3 years in similar technical lead position
- Min years of technical experience in Telecom: 4 years
- Domain experience: RAN, CORE / PACKET CORE, CLOUD, IP, CHARGING
- Negotiation & argumentation skills
- Planning & organizing skills
- Delivering results & meeting customer expectations
- Presentation & communication skill
- Teamwork & Collaboration skills
- Applying expertise & technology
- Leading technical discussions
- Teamwork & Collaboration skills