Customer Care Agent Jobs in Dubai | Stone Tree Group
Stone Tree Group
Customer Care Agent Jobs in Dubai | Stone Tree Group
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| Hiring Organization | Stone Tree Group |
| Job Location | Dubai, United Arab Emirates |
| Date Posted | August/23/2022 |
| Base Salary | AED |
| Employment Type | Full Time |
| Valid Until | N/A |
Customer Care Agent Jobs in Dubai | Stone Tree Group
List Of Vacant Positions (Newly Updated)
| JOB TITLE | LOCATION |
|---|---|
| Customer Care Agent | Dubai, United Arab Emirates |
Description:
Stone Tree is an amazing team of 120+ specialists with a crazy love for challenges. We provide full cycle of work with property on the United Arab Emirates markets:
Job Responsibilities:
- Maintain contact with clients to obtain customer feedback regarding product/service quality
- Assist clients in resolving issues and complaints concerning purchased products or services
- Build and establish good work relationship with clients to facilitate increased patronage and revenue
- Monitor contract details to notify clients of pending expiration and help process renewal
- Supervise the operations of after sales teams to ensure set targets are met
- Develop and implement strategies effective for ensuring a satisfied clientele and increased returns
- Liaise with other sales departmental heads to discuss business plans necessary for enhancing sales performance
- Direct and coordinate the customer service operation of a team to ensure clients are tended appropriately in line with set customer service standards
- Develop and optimize support and service processes, tools, and systems
- Oversee all post-sales services provided to clients to ensure customer satisfaction
- Provide periodic reports to management on all after sales activities
Job Requirements:
- Adept in using customer relationship management software to offer the best client services.
- Good listening skills with fluent communication to address all concerns and doubts of the customers.
- Aftersales or customer care experience;
- Great communication and problem solving skills, stress resistant;
- Leadership Skills: being able to coordinate and organize the activities of after sales teams to ensure client satisfaction and improved sales;
- Russian/English languages are mandatory.
Perks & Benefits:
When considering job perks and benefits, there are several common categories that many companies offer to attract and retain employees. Here’s a comprehensive list:
Health and Wellness
- Health Insurance: Medical, dental, and vision coverage.
- Mental Health Support: Access to counseling services, mental health days.
- Fitness Programs: Gym memberships, onsite fitness centers, or wellness programs.
- Health Screenings: Regular health check-ups and screenings.
- Ergonomic Support: Ergonomic workstations and equipment.
Financial Benefits
- Retirement Plans: 401(k) plans, pensions, or other retirement savings options with company matching.
- Bonuses: Performance-based bonuses, signing bonuses.
- Stock Options/Equity: Company shares or stock options.
- Tuition Reimbursement: Financial support for further education or certifications.
- Financial Planning Services: Access to financial advisors.
Work-Life Balance
- Paid Time Off (PTO): Vacation days, personal days, and holidays.
- Parental Leave: Maternity, paternity, and adoption leave.
- Flexible Working Hours: Flex time or flexible work schedules.
- Remote Work Options: Opportunities to work from home or remotely.
- Sabbatical: Extended leave for personal growth or study.
Career Development
- Training and Development: Workshops, courses, and training programs.
- Mentorship Programs: Pairing with more experienced colleagues for guidance.
- Career Pathing: Clear advancement opportunities and career path planning.
- Professional Memberships: Subscriptions to industry journals or memberships in professional organizations.
- Conference Attendance: Opportunities to attend industry conferences and events.
Office Perks
- Free Meals and Snacks: Complimentary breakfast, lunch, or snacks.
- Recreational Activities: Game rooms, nap rooms, or social spaces.
- Office Events: Team-building activities, parties, and outings.
- Onsite Services: Dry cleaning, car washes, or massage therapy.
- Pet-Friendly Office: Allowing pets in the workplace.
Additional Benefits
- Employee Discounts: Discounts on company products or services.
- Commuter Benefits: Subsidized transportation or parking.
- Volunteer Time Off: Paid time off for volunteering and community service.
- Diversity and Inclusion Programs: Initiatives to support a diverse and inclusive workplace.
- Relocation Assistance: Financial and logistical support for relocating employees.
Unique Perks
- Childcare Support: Onsite childcare or childcare subsidies.
- Loan Repayment Assistance: Help with student loan repayment.
- Tech Allowances: Stipends for home office equipment or personal tech.
- Travel Opportunities: Opportunities to travel for work or leisure.
- Wellness Retreats: Organized retreats focused on employee wellness.
These perks and benefits can significantly enhance job satisfaction and employee retention, contributing to a positive work environment and a motivated workforce.
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Disclaimer
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