Customer Care Representative Jobs In Dubai 2023 | Boston Scientific

Boston Scientific

Customer Care Representative Jobs In Dubai 2023 | Boston Scientific

Apply Now : Dubai Duty Free Careers & Vacancies 2023 New Job Vacancies | DDF Careers

Must have:

  • 5+ years’ experience in order processing (preferably in the medical industry), coming in via multiple contact methods (email/phone etc.) and for customers according to specific requirements, including bundling & consignment orders, free of charge deliveries, returns etc.
  • To be able to influence internal and external stakeholders without direct authority.
  • Confident and adapt to change.
  • Able to multi-task
  • SAP expert
  • Advance MS Office
  • Worked on lean and continuous improvement projects.

Key Responsibilities:

  • Process stock deliveries to sales representatives in region, as well as inventory transfers.
  • Process orders through SAP.
  • Work on priorities using multiple data sources (reports) in order to set the correct priorities on the activities at hand.
  • Liaison with key stakeholders in a professional way (Sales and Customers)
  • Handle and monitor the Letter of Credit process for Customers.
  • Monitor the complete delivery processes (e.g. Distribution Center and/or carrier).
  • Arrange special deliveries on request.
  • Control and send out invoices.
  • File ordering documents and related records.
  • Handle service complaints from customers and/or sales representatives.
  • Follow-up short term consignment stocks with customers and sales representatives
  • Respond to questions from sales representatives, pharmacists, nurses and/or doctors about orders, deliveries, product availability etc.
  • Handle backorders.
  • Act as back-up for colleagues within the CS team
  • Work with CRM systems to handle customer enquiries.
  • All work needs to be in line with the rules and regulations as per company compliances.

To apply for this job please visit www.careerjet.ae.

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