Customer Care Specialist Jobs In Montebello, CA | Schaerer Ltd

Customer Care Specialist Jobs In Montebello, CA | Schaerer Ltd

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Customer Care Specialist Jobs In Montebello, CA | Schaerer Ltd

List Of Vacant Positions (Newly Updated)

Job Responsibilities:

• Process Orders requests via telephone, e-mail, website, and fax – high volume.
• Process credit card orders.
• Process Sales quotes.
• Review Open Order report daily.
• Ensure that orders ship on time and daily communication with the Shipping team.
• Track Shipments and communicate to customers promptly.
• Daily interaction with the Production Control team.
• Attend to Phone Queue – high volume.
• Respond to inquiries about inventory availability, product model, lead time, pricing, and order status
• Process a minimum of 35 orders per day.
• Cross-train with multiple accounts / assigned to manage accounts.
• Process International customers, process orders, and familiarized with exporting documentation, terms, forwarders, commercial invoices, and proformas.
• Process orders through EDI transactions.
• Able to manage shared E-mail shared folder, proper follow-up, organize, and respond to e-mails promptly.
• High volume of e-mail communication with internal teams and customers.
• Communicate well and support the Sales Team.

Job Requirements:

• Professional demeanor both in person and over the phone.
• Customer Service experience.
• Proficient in Microsoft Office (Outlook, Word, Excel).
• Ability to type accurately.
• Computer literate / 40 wpm /10 key by touch.
• Must be able to multi-task with a proactive/positive mindset.
• Proven time management skills.
• Written / Verbal skills.
• Excellent Communication and listening skills.
• Problem-solving.
• Initiative.
• Convey to the organization the customer’s needs and goals.
• Detail
• High pace environment.