Air Arabia
Customer Relations Manager Jobs in Sharjah | Air Arabia Careers
Hiring Organization | Air Arabia |
Job Location | Sharjah, United Arab Emirates |
Date Posted | Apr/15/2022 |
Base Salary | AED |
Employment Type | Full Time |
Valid Until | N/A |
Customer Relations Manager Jobs in Sharjah | Air Arabia Careers
List of Vacant Position (New Updates)
JOB TITLE | LOCATION | |
Customer Relations Manager | Sharjah |
Job Responsibilities:
- Monitors and ensures that operational related KPIs are achieved for customer relation function across the Group. E.g. Average Response Time; Service recovery expenditure etc.
- Provides direction & guidance to the Customer Relations teams in all Hubs for resolving customer complaints at all stages of the customer journey as well as delivering key insights back to the business.
- Work cross-functionally with other business functions such as Sales, Ground Operations, Contact Center, Customer Experience, Ancillary services etc. for implementation of projects/ initiatives to improve customer satisfaction.
- Builds, manages and maintains effective relationships with internal and external stakeholders providing expert advice to achieve desired benefits and business outcomes.