Customer Relations Manager Jobs in Sharjah | Air Arabia Careers

Air Arabia

Customer Relations Manager Jobs in Sharjah | Air Arabia Careers

Hiring OrganizationAir Arabia
Job LocationSharjah, United Arab Emirates
Date PostedApr/15/2022
Base SalaryAED
Employment TypeFull Time
Valid UntilN/A

 

Customer Relations Manager Jobs in Sharjah | Air Arabia Careers

Support Officer Job 2022 | Air Arabia Careers

 

List of Vacant Position (New Updates)

JOB TITLELOCATION
Customer Relations ManagerSharjah

 

Job Responsibilities:

  • Monitors and ensures that operational related KPIs are achieved for customer relation function across the Group. E.g. Average Response Time; Service recovery expenditure etc.
  • Provides direction & guidance to the Customer Relations teams in all Hubs for resolving customer complaints at all stages of the customer journey as well as delivering key insights back to the business.
  • Work cross-functionally with other business functions such as Sales, Ground Operations, Contact Center, Customer Experience, Ancillary services etc. for implementation of projects/ initiatives to improve customer satisfaction.
  • Builds, manages and maintains effective relationships with internal and external stakeholders providing expert advice to achieve desired benefits and business outcomes.

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