Customer Service Advisor Jobs In Dubai UAE | Legend Holding Group

  • Full Time
  • Dubai, UAE
  • 20000 AED / Month

Legend Holding Group

Customer Service Advisor Jobs In Dubai UAE | Legend Holding Group

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We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities:

  • Greeting customers and directing them to available mechanics.
  • Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
  • Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
  • Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
  • Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
  • Managing and overseeing the dealership’s workflow and schedule.
  • Calling customers to advise them about service changes or car pick-up times.

Requirements:

  • An associate’s degree in mechanics or a related field may be advantageous.
  • Have experience in the automotive.
  • A strong understanding of automotive technology and the automotive industry.
  • Proficiency with industry-specific software.

To apply for this job please visit www.linkedin.com.

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