Etihad Airways
Customer Service Coordinator Jobs in Abu Dhabi | Etihad Careers
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| Hiring Organization | Etihad Airways |
| Job Location | Abu Dhabi, United Arab Emirates |
| Date Posted | Jun/18/2022 |
| Base Salary | AED |
| Employment Type | Full Time |
| Valid Until | N/A |
Customer Service Coordinator Jobs in Abu Dhabi | Etihad Careers
List Of Vacant Positions (Newly Updated)
| JOB TITLE | LOCATION | |
|---|---|---|
| Customer Service Coordinator | Abu Dhabi, United Arab Emirates |
Job Responsibilities:
- Manage all mailboxes that deal with incoming correspondence for the Etihad Guest programmer which includes direct member queries with internal Etihad staff from Call Center, Airport, Lounge, Sales, retail offices etc.
- Provided end to end solutions to premium customer service for Platinum members by email, social media escalations and high-profile escalations
- Ensure documentation required by other departments to service member’s requests is provided promptly and in accordance with the operations procedures.
- Operate as the main point of contact for investigating member queries in case queries cannot be resolved by the EY Call Centre or other front-end staff.
Job Requirements:
- High School, Diploma with airline reservations or Bachelors
- 2 years frontline customer service experience will be an advantageous with airline reservation and Frequent Flyer Programmer or Loyalty program.
- Must be able to demonstrate sound knowledge of customer service and strong communication skills, with a customer Service and problem-solving knowledge in hospitality sector.