PLUM JOBS

Customer Service Director Jobs In Dubai 2022 | Plum Jobs

Plum Jobs

Customer Service Director Jobs In Dubai 2022 | Plum Jobs

Plum Jobs careers Dubai, United Arab Emirates: Plum Jobs has published the latest job vacancies on its careers page. All these jobs are located in Dubai, United Arab Emirates and only a simple online application process is required to get these amazing jobs. The links below will direct you to the Plum Jobs careers website where you can find more information and apply directly to the company. These are great opportunities for job seekers in the Dubai, United Arab Emirates, so be sure to check out the website and submit your online application today! This recruitment is completely free, so there is no need to go through an agency or middleman. Visit the Plum Jobs Careers website and apply directly!

Customer Service Director Jobs In Dubai 2022 | Plum Jobs

Company Name Plum Jobs
Salary 20000 AED / Month
Posted Date
Location Dubai, United Arab Emirates
Employment Type Full Time
Apply Before N/A

Customer Service Director Jobs In Dubai 2022 | Plum Jobs

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Hiring Organization Plum Jobs
Job Location Dubai, United Arab Emirates
Date Posted Sep/27/2022
Base Salary AED
Employment Type Full Time
Valid Until N/A

Customer Service Director Jobs In Dubai 2022 | Plum Jobs

PLUM JOBS

List Of Vacant Positions (Newly Updated)

JOB TITLE LOCATION
Customer Service Director Dubai, United Arab Emirates

Job Responsibilities:

  • Strategically lead and develop a customer operations team to enhance performance by setting clear individual and team accountable performance metrics.
  • Oversee a multicultural 150+ seat customer support team that provide client onboarding and live chat, telephone and email support.
  • Build and nurture a customer-centric culture.
  • Manage a team to ensure service volume and quality levels are exceeded.
  • Establish customer success metrics and measures for improvement.
  • Evaluate and manage team performance against team and individual KPIs.
  • Collaborate with sales, marketing, product and operations to develop resources to onboard new customers and drive platform utilization, product adoption and brand engagement.
  • Identify customer growth and retention opportunities; mitigate risk to increase client satisfaction.

Job Requirements:

  • 10 – 15 years’ UAE experience in senior leadership customer service / contact center operations within financial institutions – FinTech, FX, retail banking, investment management, cryptocurrency, bitcoin or financial services.
  • Strong commercial and financial acumen with a deep understanding of value drivers related to customer spend, satisfaction and retention.
  • Experience of carrying out root cause analysis and analyzing customer insights to driver better sales through service, enhancing first call resolution and reducing the cost to serve.
  • Experience in process mapping and process analysis, identifying areas for optimization to improve efficiency and customer experience
  • Strong data analysis experience to identify areas of improvement and optimize customer excellence.
  • Proven capabilities in building a culture of continuous learning and improvement.
  • Strong people management and development, leadership, team building skills with a passion for coaching and developing high-performing customer centric teams.

Job Responsibilities

Job Requirements

Plum Jobs careers Expected Salary

The average monthly salary in Plum Jobs ranges from 2500 to 12000 dirhams. Salary is calculated based on information received from various employees of Plum Jobs. The expected salary for a Plum Jobs career can greatly depend on the applicant's position and experience. For example, a recent graduate with no experience can earn 2500 dirhams per month, whereas an experienced professional can expect to earn 12000 dirhams per month.

Recruitment Process for Plum Jobs careers.

The Plum Jobs reclamation process for careers in Dubai, United Arab Emirates is fairly straightforward. First, you’ll need to submit your capsule and cover letter online. Once your operation has been reviewed, you may be asked to share in a telephone interview. However, you’ll be invited to attend an on-point interview at the Plum Jobs Group services in Dubai, United Arab Emirates, If you’re successful at that stage. The final stage of the process is a job offer, which will be extended to the seeker who's the stylish fit for the part.

How to Format Your Resume

A capsule is an important tool in any job hunt, and there are many crucial effects you can do to make sure yours is as good as it can be. First, conform your capsule to the specific job you’re applying for and use keywords from the job advertisement. Second, punctuate your accomplishments rather than just listing your liabilities. And eventually, Use simple language and clear formatting to make sure your capsule is easy to read. By following these tips, you can be sure that your capsule will stand out from the rest and give you a better chance of landing the job you want. Click Here to Download Sample CV.

Disclaimer

When searching for jobs in Dubai, United Arab Emirates, it is important to be aware of scams. There are many scammers who post fake job ads online in order to get people to pay them money. These scammers will often promise high-paying jobs in return for a fee. However, no legitimate company will ever ask for money in order to give someone a job. Therefore, if you come across a job ad that asks for payment, it is probably a scam. If you are ever unsure about a job ad, you can contact the company directly to inquire about it.

How to Apply ForPlum Jobs Careers 

If you’re looking for a career with Plum Jobs, the first step is to click on the link below. This will take you to the employer’s website where you can create a profile using your email address. Once you’ve logged in, take a look at the job openings on the Plum Jobs careers page and fill out all the required information. Finally, submit your CV and wait for a response from the employer. Good luck! ( APPLY NOW - More jobs ).

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