Customer Service Executive Jobs In Dubai | Fabrics Construction

Customer Service Executive Jobs In Dubai | Fabrics Construction

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Relaying extensive product information to customers. Closing sales for the company. Filing customer records, including contact information, purchases and billings. Conducting surveys and writing reports based on customer feedback on products and services.

Responsibilities:

• Participate in and potentially lead daily retail sales team meetings
• Online & Mobile Banking: – Achieves monthly target to onboard customers to Online/Mobile application by actively encouraging all customers to use alternative channels such as ATM/CDM/Mobile/Online banking to reduce traffic in branch as well as call center calls & carryout online demonstration and assist with mobile app demo and customer download
• NPS: – Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.
• Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings

Requirements:

• High School graduated
• 2 years’ relevant experience in banking sector.
• Familiarity with bank products, customer experience and related policies and procedures