Majid Al Futtaim
Customer Service Executive Jobs in Dubai | Majid Al Futtaim Careers
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| Hiring Organization | Majid Al Futtaim |
| Job Location | Dubai, United Arab Emirates |
| Date Posted | Jun/24/2022 |
| Base Salary | AED |
| Employment Type | Full Time |
| Valid Until | N/A |
Customer Service Executive Jobs in Dubai | Majid Al Futtaim Careers
List Of Vacant Positions (Newly Updated)
| JOB TITLE | LOCATION |
|---|---|
| Customer Service Executive | Dubai, United Arab Emirates |
Job Responsibilities:
- Assist the Customer Service Manager in the development and update processes of the comprehensive Customer Service program, processes and standard operating procedures.
- Represent the Customer Service Department internally as well as externally in absence of the Customer Service Manager.
- Assist in developing, amending and updating the Customer Service Manual.
- Support in the development and implementation of technology and systems to ensure the most effective use of new technology and opportunities.
- Ensure statistical information is produced, collated and analyzed on a regular basis to assist in evaluating the efficiency of the teams and to inform resource allocation and service improvements
Job Requirements:
- Bachelor’s degree or equivalent degree.
- Minimum of 7 years of experience in customer service and/or Contact Centre roles.
- 4 years of experience in managing customer service operations, including but not limited to, front-line desks, Contact Centre and back office operations.
- Experience in quality and/or training fields in a customer service environment is a privilege.
- Strong knowledge of leadership and management best practices and techniques.