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Customer Service Jobs in Dubai | Amazon Careers
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Hiring Organization | Amazon |
Job Location | Dubai, United Arab Emirates |
Date Posted | Nov/14/2022 |
Base Salary | AED |
Employment Type | Full Time |
Valid Until | N/A |
Customer Service Jobs in Dubai | Amazon Careers
List Of Vacant Positions (Newly Updated)
JOB TITLE | LOCATION |
---|---|
Customer Service | Dubai, United Arab Emirates |
Job Responsibilities:
- Respond to enquiries from corporate executives, government authorities in addition to resolving contacts (received through any channel)
- Provide advice to CS floor staff, regarding escalated contacts
- Communicate effectively and professionally with other departments in researching complaints and acting as CS resource;
- Provide a detailed root cause analysis for customer advocacy to top level executives
- Recognize system and quality concerns contributing to poor customer experiences and communicate as appropriate, to CS management and appropriate department
- Submit contact coaching forms, news articles and blurbs to ensure that CS is consistently kept up to date with Amazon policies and emerging issues
- Partake and contribute to Kaizen events
Job Requirements:
- A relentless obsession for the customer
- Excellent English communication skills both verbal and written
- Prior experience in Customer Service
- Demonstrates flexibility in work hours based on scheduling needs and customer demands.
- Exceptionally strong customer handling and conflict resolution skills; focus on quality in customer care.