Customer Service Jobs in Dubai | Amazon Careers

Amazon

Customer Service Jobs in Dubai | Amazon Careers

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Hiring OrganizationAmazon
Job LocationDubai, United Arab Emirates
Date PostedNov/14/2022
Base SalaryAED
Employment TypeFull Time
Valid UntilN/A

Customer Service Jobs in Dubai | Amazon Careers

amazon

List Of Vacant Positions (Newly Updated)

JOB TITLELOCATION
Customer ServiceDubai, United Arab Emirates

Job Responsibilities:

  • Respond to enquiries from corporate executives, government authorities in addition to resolving contacts (received through any channel)
  • Provide advice to CS floor staff, regarding escalated contacts
  • Communicate effectively and professionally with other departments in researching complaints and acting as CS resource;
  • Provide a detailed root cause analysis for customer advocacy to top level executives
  • Recognize system and quality concerns contributing to poor customer experiences and communicate as appropriate, to CS management and appropriate department
  • Submit contact coaching forms, news articles and blurbs to ensure that CS is consistently kept up to date with Amazon policies and emerging issues
  • Partake and contribute to Kaizen events

Job Requirements:

  • A relentless obsession for the customer
  • Excellent English communication skills both verbal and written
  • Prior experience in Customer Service
  • Demonstrates flexibility in work hours based on scheduling needs and customer demands.
  • Exceptionally strong customer handling and conflict resolution skills; focus on quality in customer care.

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