Hiring
Sofitel
Customer Service Jobs in Dubai | Sofitel Dubai Careers
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| Hiring Organization | Sofitel |
| Job Location | Dubai, United Arab Emirates |
| Date Posted | Nov/15/2022 |
| Base Salary | AED |
| Employment Type | Full Time |
| Valid Until | N/A |
Customer Service Jobs in Dubai | Sofitel Dubai Careers
List Of Vacant Positions (Newly Updated)
| JOB TITLE | LOCATION |
|---|---|
| Customer Service | Dubai, United Arab Emirates |
Responsibilities
- Manage and supervise all guest services tasks of his/her staff to ensure optimal guest satisfaction
- Manage guest services staffing and supervision, including scheduling, training, performance management, coaching, discipline as needed, promotional recommendations, etc.
- Handle guest complaints and refer them as necessary, follow up on corrective action
- Conduct and attend effective shift briefings to ensure hotel activities and operational requirements are known
- Maintain good relationship with service providers – Limousine, Valet, Newspaper, Car wash, etc
Requirements
- Degree from School for Tourism & Hotel Management
- Minimum 3 – 5 years’ relevant experience with at least 2 years at a supervisory level
- Good English language verbal communication skills
- Ability to work cohesively with co-workers and managers as part of a team
- Ability to be attentive to guest needs, remaining calm and courteous at all times
- Ability to promote positive relations with hotel residents and patrons
