Customer service manager Jobs In Montreal, Quebec, Canada | Randstad Canada

Customer service manager Jobs In Montreal, Quebec, Canada | Randstad Canada

For More Top Organization Jobs: Click Here

Customer service manager Jobs In Montreal, Quebec, Canada | Randstad Canada

List Of Vacant Positions (Newly Updated)

Job Responsibilities:

• Responsible for the timely delivery of branch’s customer service, including pick-ups, deliveries, returns and exception management;
• Collaborate with the sales team to support the branch’s sales activities;
• Responsible for monitoring and managing branch financial performance in accordance with the branch’s budgets;
• Collaborate and communicate with other Managers to address any distribution / operational concerns and to seek continuous improvement in overall operations within scope of responsibility;
• Participate in the development and implementation of best practices and operational policies and procedures, Standard Operating Procedures (SOP), in customer service.
• Manage productivity and accuracy standards and follow-up to ensure acceptable quality control standards are met.
• Manage productivity and accuracy standards and follow-up to ensure acceptable quality control standards are met.
• Read, understand and use daily, weekly and monthly operational reports to evaluate departmental performance.
• Plan and adjust head-count and operational needs to meet objectives;
• Ensure all team-members receive adequate and continued on-the-job training including safe work practices, and that those practices are followed in support of a safe work environment;
• Ensure that all company and Human Resources (HR) policies and practices are communicated to team-members and practiced consistently;
• Develop staff to be capable of coaching, and motivating team-members to attain optimum performance, productivity levels and team-member engagement;
• Conduct timely and valuable performance reviews;

Job Requirements:

• Previous experience or training in Lean and/or Six Sigma processes and procedures considered a definite asset.
• Previous experience developing, coaching and managing subordinate staff;
• Experience with implementing processes and principals of continuous improvement preferred;
• Minimum of 3-years’ supervisory level experience
• Bilingual English and French