Customer Service Program Specialist Jobs In Dubai 2022 | Amazon

Customer Service Program Specialist Jobs In Dubai 2022 | Amazon

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Customer Service Program Specialist Jobs In Dubai | Amazon

List Of Vacant Positions (Newly Updated)

Responsibilities:

• Act as the voice of the customer toward a broad range of stakeholders, driving change through robust delivery and governance mechanisms.
• Own the execution of the ME CS CX roadmap and timely delivery of programs therein.
• Act as the point of contact for Customer Service and various non-CS partner teams.
• Audit metrics framework that allows for high level overviews and deep dives into CX and emerging issue detection.
• Surface and investigate ad hoc new ideas through quantitative and qualitative analysis of data, processes and procedures with a mind to improving the CX and key metrics.
• Keep management informed of changes in and outside CS that have impact on customer experience and CS Operations.

Requirements:

• Experience working with global/large complex organizations.
• Customer Service experience
• 4+ years of relevant experience in project and/or program management.
• Data-driven decision making or quantitative analysis skills (including knowledge of Excel and preferably SQL)
• Excellent planning, organizational and time management skills.
• Excellent written and oral English communication skills, across various cultural backgrounds and functional areas, and within all levels in the organization (technical, business, executive).
• Experience with root cause analysis and process design
• Willingness to roll up sleeves and take care of emerging operational issues hands on.
• Bias for action, takes responsibility/ownership and delivers.
• Customer Experience Evangelist and role model on Customer Obsession