Customer Service Supervisor Jobs in Abu Dhabi | Wizz Air Jobs

Customer Service Supervisor Jobs in Abu Dhabi | Wizz Air Jobs

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1- Customer Service Supervisor
Job: Full Time
Location: Abu Dhabi, UAE

Description:

The position is responsible for ensuring customer satisfaction throughout the customer journey and at all touch points with Wizz Air Abu Dhabi. The position is responsible to ensure that Wizz Air Abu Dhabi’s call centers, claims processors, customer communication and support vendors meet the expected service standards and are delivering the services cost effectively.

Job Responsibilities:

• The Customer Service Supervisor is responsible for:
• Formulation of targets and management of the performance of call center, claims handling, customer communication and support
• Provide feedback to internal and external stakeholders on customer, disruption and claims related issues
• Formulating and execution of customer recovery, brand protection and claims limitation plans during disruption and abnormal and normal operations

Job Requirements:

• Min. 3 years of experience in customer service or call center role.
• Proven ability to work effectively in a complex, dynamic, fast-paced environment
• Good communication and negotiation abilities.
• Excellent organizational skills and results-oriented approach