Customer Success Director Jobs In Dubai 2023 | DT One

What we are looking for

• 8+ years of experience with exposure to FinTech/Payments/B2B tech domain.
• Experience in managing accounts within a B2B environment will be preferred.
• In addition, experience in the telecom domain will be an added advantage.
• Proven track record in successful account management, building accounts and increasing revenues.
• Proven experience in setting account strategy, direction and building out best in class best practices.
• Driven, flexible, self-motivated, go-getter, able to accept change and with the ability to work at pace in a rapidly growing and changing environment.
• Results-oriented with great skills in communication, organization and negotiation.
• Fluent in English.

Key responsibilities

• Build a plan to meet and exceed annual Net Revenue targets across your key accounts.
• Develop account plans and strategies and execute on them to increase revenue and market share within your accounts, while also ensuring retention.
• Closely monitor the health of an account by having full view of key metrics such as pricing impact, transaction trends, product and corridor offering, transaction error trends and resolution.
• Build a cadence of reviews and growth plan with key stakeholders within the account, including C-level access.
• Continually drive revenue within accounts by cross and up selling opportunities.
• Be an advocate for their business, help the company to understand their demands/needs.
• Work closely with multiple internal functions (e.g. product, sales, compliance, solution delivery and operations) to improve our products and services.
• Ensure excellent communication and internal coordination to roll-out new services taking into factors of market specificity (regulation, competition etc.).
• Be a trusted partner to your key accounts, ensuring account retention, contractual health, well-being and maximum satisfaction of clients.