Customer Success Engineer Jobs In Dubai 2023 | Palo Alto Networks

Customer Success Engineer Jobs In Dubai 2023 | Palo Alto Networks

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Your Impact

• Product Expertise

• As the technical SME, you will work with Product, Engineering and Account teams to ensure our customers and partners get the most out of our products
• Provide product-level technical expertise in deployment, software upgrades, optimization, new versions/features, product advisories and hardware and software lifecycle
• Product Adoption

• Serve as a customer advocate driving product adoption through PANOS upgrade planning, best practice assessments and security posture improvement
• Identify innovative use cases to influence product roadmap and features
• Evaluate risk, complexity and benefits of feature implementation for Enterprise customers
• Customer Impact

• Gain an understanding of typical business challenges faced by our customers in order to appropriately map features in their security environments, as well as provide proactive information, guidance, and support
• Ensure customers are maximizing their investment by rapidly implementing and operationalizing Palo Alto Networks solutions to achieve their security objectives
• Partner with account teams to deliver high-visibility, high-touch delivery strategy, technical account plan deployments, and product-level success plans

Your Experience

• 5+ years relevant work experience in Network Engineering, Architecture, CyberSecurity Engineering, technical consulting, professional services, or similar roles
• Background in Internet and Security technologies such as Sandboxing, Firewalls, DLP, and VPNs
• Working knowledge of network infrastructure and security, NGFW, SSL/IPSec VPNs
• Understanding of Service Management / Release Pipeline
• Understanding of HTTP and TCP/IP
• Networking & Security certifications a plus
• Proven results working as a trusted technical advisor to drive value for customers, including the ability to interact with Security Teams at various levels of technical and non-technical depth
• Skilled in customer escalations with experience in account management and project management
• Strong and effective verbal, written and interpersonal communication skills
• Ability to manage simultaneous projects in a dynamic environment with constant change to address emerging security risks and challenges
• Positive, growth-oriented mindset
• Thrives in a matrixed, team environment anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity
• Travel – Open to occasional travel according to the need for strategic customer engagement and on-sites