Customer Success Engineer Jobs In Dubai 2023 | Palo Alto Networks

Palo Alto Networks

Customer Success Engineer Jobs In Dubai 2023 | Palo Alto Networks

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Your Impact

  • Product Expertise
  • As the technical SME, you will work with Product, Engineering and Account teams to ensure our customers and partners get the most out of our products
  • Provide product-level technical expertise in deployment, software upgrades, optimization, new versions/features, product advisories and hardware and software lifecycle
  • Product Adoption
  • Serve as a customer advocate driving product adoption through PANOS upgrade planning, best practice assessments and security posture improvement
  • Identify innovative use cases to influence product roadmap and features
  • Evaluate risk, complexity and benefits of feature implementation for Enterprise customers
  • Customer Impact
  • Gain an understanding of typical business challenges faced by our customers in order to appropriately map features in their security environments, as well as provide proactive information, guidance, and support
  • Ensure customers are maximizing their investment by rapidly implementing and operationalizing Palo Alto Networks solutions to achieve their security objectives
  • Partner with account teams to deliver high-visibility, high-touch delivery strategy, technical account plan deployments, and product-level success plans

Your Experience

  • 5+ years relevant work experience in Network Engineering, Architecture, CyberSecurity Engineering, technical consulting, professional services, or similar roles
  • Background in Internet and Security technologies such as Sandboxing, Firewalls, DLP, and VPNs
  • Working knowledge of network infrastructure and security, NGFW, SSL/IPSec VPNs
  • Understanding of Service Management / Release Pipeline
  • Understanding of HTTP and TCP/IP
  • Networking & Security certifications a plus
  • Proven results working as a trusted technical advisor to drive value for customers, including the ability to interact with Security Teams at various levels of technical and non-technical depth
  • Skilled in customer escalations with experience in account management and project management
  • Strong and effective verbal, written and interpersonal communication skills
  • Ability to manage simultaneous projects in a dynamic environment with constant change to address emerging security risks and challenges
  • Positive, growth-oriented mindset
  • Thrives in a matrixed, team environment anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity
  • Travel – Open to occasional travel according to the need for strategic customer engagement and on-sites
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