Aramex
Customer Success Specialist Jobs In Dubai 2022 | Aramex
| Hiring Organization | Aramex |
| Job Location | Dubai, United Arab Emirates |
| Date Posted | Nov/12/2022 |
| Base Salary | AED |
| Employment Type | Full Time |
| Valid Until | N/A |
Customer Success Specialist Jobs In Dubai | Aramex
List Of Vacant Positions (Newly Updated)
| JOB TITLE | LOCATION |
|---|---|
| Customer Success Specialist Jobs | Dubai, United Arab Emirates |
Job Responsibilities:
- Proactively informs the customer of the shipment status, and exceptions and provides intermediate updates on an incident solution
- Provides spot quotations and closes contract
- Takes and handles customer inquiries, e.g. Track and Trace
- Responsible for all KPIs and SLAs agreed with allocated customers
- Takes and registers all customer complaints
- Drives solution of customer complaints by solving them directly or assigning tasks to other function
Job Requirements:
- 3-5 years experience in Freight Forwarding / Freight in general – mandatory experience
- 2-5 years experience in Customer Service preferably handling key business clients
- Good product knowledge (land, sea, and air freight)
- Working knowledge of transportation management systems (TMS)
- Commercial acumen to drive sales
- Ability to handle challenging situations in a composed manner
- Excellent English Verbal & Written skills