Customer Success Specialist Jobs in Dubai | Aramex Careers

Aramex

Customer Success Specialist Jobs in Dubai | Aramex Careers

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1- Customer Success Specialist
Job: Full Time
Location: Dubai, UAE

Job Responsibilities:

  • Focal point for customer’s shipping requests for land, sea and air freight. Coordinate with internal operations on all shipping requests.
  • Provide freight solutions to customers for land, sea and air freight.
  • Develops relationships with allocated customers
  • Manage end to end shipment life cycle liaising with all internal and external stakeholders
  • Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution
  • Provides spot quotations and closes contract

Job Requirements:

  • 3-5 years’ experience in Freight Forwarding / Freight in general – mandatory experience
  • 2-5 years’ experience of Customer Service preferably handling key business clients
  • Good product knowledge (land, sea and air freight)
  • Working knowledge of transportation management systems (TMS)

To apply for this job please visit careers.aramex.com.

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