Black & Grey
Customer Support Analyst Jobs In Dubai 2022 | Black & Grey
| Hiring Organization | Black & Grey |
| Job Location | Dubai, United Arab Emirates |
| Date Posted | May/19/2022 |
| Base Salary | AED |
| Employment Type | Full Time |
| Valid Until | Jun/01/2022 |
Customer Support Analyst Jobs In Dubai 2022 | Black & Grey
List Of Vacant Positions (Newly Updated)
| JOB TITLE | LOCATION | |
|---|---|---|
| Customer Support Analyst | Dubai, United Arab Emirates |
Job Description:
Black & Grey HR is recruiting for an upcoming Financial Services company in Dubai , UAE . Our Client is looking to hire a talented Customer Support Analyst to join their team.
– Communicate with customers across different channels (phone, email, chat)
– Respond to customer inquiries around deposits, trading, KYC, etc.
– Work efficiently and effectively, both as a team and independently, documenting request outcomes for accurate tracking and analysis
– Utilize appropriate resource materials to effectively and accurately interpret‚ respond and resolve customer inquiries and problems in a timely and accurate manner.
– Preparing appropriate documentation in the call tracking system on incoming telephone calls
– Ensure that cases are resolved and closed to customer satisfaction
Requirements
– Bachelor’s Degree, with a business, technology, or a quantitative focus
– Customer Service orientation
– Personal interest/knowledge in cryptocurrencies and trading
– Prior experience in a trading firm, payment processing, crypto is a plus
– Able to solve practical problems-Able to interpret a variety of instructions furnished in oral, written or scheduled form