Vacancies are announced in the Agile Consultants Career Jobs Portal today for their Branches and Head Offices, All the available details of this announced vacancy have been provided in this Job Listing presented by Hiring If you want to pursue your career in Agile Consultants , then this would be a Great Opportunity for you to build your Career. Candidates are requested to send their updated CV/ Resume in Word/ PDF file only. Best of luck!
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|Hiring Organization||Agile Consultants|
|Job Location||Dubai, United Arab Emirates|
|Employment Type||Full Time|
|Customer Support Engineer||Dubai, United Arab Emirates|
– Provides support to customers with a high degree of customer service, quality and technical expertise.
– Research, resolve and respond to customer issues / support cases received via telephone, e-mail and web portal in accordance with company quality standards.
– Clearly document technical issues within support incidents.
– Evaluation of issues and resolutions for contribution to the Technical Support Knowledgebase.
– Provide timely follow-up to user questions according to established SLA’s.
– Use common sense, logic, instructions, pre-established guidelines and the knowledgebase to perform the function of the job.
– Acquire and maintain knowledge of existing and new products and services in order to provide accurate and efficient customer support.
– Clearly communicate issue status to customers in accordance with defined SLA’s.
– Take on a leadership position in resolving customer issues by coordinating with different company divisions.
– Listen attentively to the customer, ask probing questions, determine minimum data set of information required, analyze information and synthesize it into a resolution plan.
Applicants trying to apply for Agile Consultants can simply submit their resume through clicking the button “Submit Your CV Online.” For online submission, you will need to create a profile using your biodata. After logging in the account, you will find a job application on the Agile Consultants Forms should be filled with information from your documents and degrees. A detailed resume will be beneficial for the hiring team because it will make them see that you are the best for this post. As a reference, you can attach a cover letter, as it will give an insight into your character and skills to the employer. Interviews will be conducted after the completion of the screening process. Selected individuals will hear back from the authority within a week or two via the email address or phone number available in the form. Best of luck!
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